Sasha Herrod
El Paso,TX
Summary
Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Waitress Trainer
Texas Roadhouse
El Paso, TX
03.2022 - Current
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
- Provided guidance to new waiters in learning the menu items and their ingredients.
Customer Service Cashier
Build A Bear Workshop Inc
El Paso, TX
09.2020 - 06.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Customer Service Representative
Lowes Home Improvment
El Paso, Texas
05.2019 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Associate
New York & Co
Columbia, SC
10.2016 - 02.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
GED -
Ged Testing
Melbourne, FL04-2024
Skills
- Role Modeling
- Salesmanship
- Order Accuracy
- Shift Scheduling
- Data Collection
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
Timeline
Waitress Trainer
Texas Roadhouse
03.2022 - Current
Customer Service Cashier
Build A Bear Workshop Inc
09.2020 - 06.2023
Customer Service Representative
Lowes Home Improvment
05.2019 - 03.2022
Sales Associate
New York & Co
10.2016 - 02.2019
GED -
Ged Testing