Sasha Hohn
Carlsbad,NM
Summary
Customer service representative with strong experience in client relations and team collaboration. Skilled in establishing rapport and enhancing customer satisfaction to drive company success. Committed to building relationships and fostering partnerships that support business growth.
Overview
20
20
years of professional experience
Work History
Quality Service Representative
Service Quality Improvement Co.
Savannah, Georgia
01.2020 - 03.2026
- Resolved service-related issues and managed customer inquiries effectively.
- Collaborated with team members to establish and implement service quality standards, enhancing overall customer satisfaction.
- Developed strong relationships with clients and stakeholders to foster loyalty.
- Ensured compliance with company policies and service protocols consistently.
- Engaged customers in conversations to understand needs and resolve issues, improving their experience and product knowledge.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Presented existing and prospective customers with tailored service and product information, facilitating informed decision-making.
Administrative Assistant
Tafco
Moreno Valley, California
01.2014 - 12.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated schedules, meetings, and travel arrangements for staff.
- Managed daily office operations and maintained organized filing systems.
- Scheduled appointments between clients and customers and internal staff members.
- Handled incoming communications and directed inquiries to appropriate departments.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Developed and maintained relationships with vendors for office supplies management.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Customer Service Representative
Davlyn Investments
Moreno Valley, California
01.2010 - 12.2013
- Responded to customer inquiries through phone and email promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted clients with account management and service requests efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained up-to-date knowledge of company policies and procedures consistently.
- Collected deposits or payments and arranged for billing.
Server/Bartender
The Olive Garden
Moreno Valley, California
11.2005 - 12.2009
- Provided excellent customer service in a fast-paced dining environment.
- Greeted guests warmly upon arrival, fostering a welcoming atmosphere with friendliness and professionalism.
- Assisted guests with menu selections and provided recommendations.
- Prepared and mixed beverages according to established recipes.
- Managed multiple tasks simultaneously in fast-paced dining setting, contributing to efficient service. within fast-paced environment.
- Maintained composure during peak service hours, supporting team and ensuring excellent customer service.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed payments accurately using point-of-sale systems.
Education
Associate of Applied Science - Human Development
Santa Monica College
Santa Monica, CA01-2015
High School Diploma -
South Effingham High School
Guyton, GA05-2005
Skills
- Customer relationship management
- Customer inquiry management
- Customer engagement
- Conflict resolution
- Service performance improvement
- Record management
- Data entry accuracy
- Report generation
- Financial documentation
- MS office
- Project coordination
- Problem solving
- Attention to detail
- Business ethics
- Professional communication
Timeline
Quality Service Representative
Service Quality Improvement Co.
01.2020 - 03.2026
Administrative Assistant
Tafco
01.2014 - 12.2018
Customer Service Representative
Davlyn Investments
01.2010 - 12.2013
Server/Bartender
The Olive Garden
11.2005 - 12.2009
Associate of Applied Science - Human Development
Santa Monica College
High School Diploma -
South Effingham High School