Hector Valencia
Chandler,AZ
Summary
Customer-focused beverage professional with over 12 years of experience in merchandising and delivery operations. Proven ability to maintain product rotation, build effective displays, and support promotional activities. Detail-oriented and reliable, consistently executing company standards across diverse retail environments. Recognized for strong communication skills and dependable performance that drives account growth.
Overview
18
18
years of professional experience
Work History
Bulk Delivery Merchendiser
Hensley Beverage Company
Chandler, AZ
08.2022 - Current
- Execute daily retail merchandising including rotation, restocking, facing, shelf pricing, display builds, and updated POS placement.
- Review invoices and verify accuracy of orders to support efficient deliveries and strong account relationships.
- Communicate with store managers and department leads regarding inventory needs, promotions, and product performance.
- Evaluate product freshness through code date checks and apply proper rotation procedures.
- Organize backstock and breakage areas to ensure clarity and accessibility for delivery drivers.
- Provide product information to store personnel and help identify opportunities for new placements or promotional features.
Medical Transporter
Quality Transport Services of Arizona
Phoenix, AZ
01.2016 - 05.2020
- Transported veterans and individuals with disabilities safely across scheduled routes.
- Applied EMT and firefighter training to maintain safety and readiness in medical situations.
- Assisted clinical staff with patient transfers using stretchers and wheelchairs.
- Mentored new drivers on safety practices and professional conduct.
Driver
Fast Park
Tucson, AZ
01.2011 - 01.2016
- Transported airport travelers safely and efficiently between facilities and terminals.
- Performed routine vehicle inspections, documented findings, and maintained fleet readiness.
- Assisted in emergency situations using EMT and firefighter training.
- Managed customer account information and service records accurately.
Bilingual Financial Services Associate
Macy’s Credit and Customer Service
Tempe, AZ
01.2008 - 01.2011
- Resolved escalated customer and credit issues requiring knowledge of lending regulations.
- Reviewed and updated customer accounts with accuracy and professionalism.
- Trained and mentored new employees on system procedures and compliance requirements.
- Contributed to a team who implemented systems that improved customer experiences.
Education
High School Diploma -
Kino Academy
Long Beach, CAFirefighter I and II -
MedTech EMT
Emergency Medical Technology -
MedTech EMT
Tucson Arizona Skills
- Product rotation & freshness control
- Display building & promotional merchandising
- Shelf execution, pricing, & POS placement
- Customer relationship management
- Inventory checks & backstock organization
- Selling support & product advising
- Route planning & time management
- GPS navigation & territory coordination
- Safety & compliance
- Bilingual (English/Spanish)
Timeline
Bulk Delivery Merchendiser
Hensley Beverage Company
08.2022 - Current
Medical Transporter
Quality Transport Services of Arizona
01.2016 - 05.2020
Driver
Fast Park
01.2011 - 01.2016
Bilingual Financial Services Associate
Macy’s Credit and Customer Service
01.2008 - 01.2011
High School Diploma -
Kino Academy
Firefighter I and II -
MedTech EMT
Emergency Medical Technology -
MedTech EMT