Microsoft
SASHA JACKSON
Poughkeepsie,NY
Summary
Consumer-focused Social Welfare Examiner with 2 years of experience. Recognized for extensive knowledge of community resources and alternative social services agencies. Proficient with state welfare services, policies and procedures. Strength in working with diverse populations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Stay-at-Home Parent
Private Household
Poughkeepsie, NY
10.2020 - Current
- Actively listens to each children's' requests, confirming full understanding before addressing concerns.
- Develops, maintains and oversees family budget
- Coordinates and facilitates play dates, outings, appointments, and other appropriate social activities
- Determines needed and relevant interventions based on each client's cognitive abilities and current needs.
- Managed household of 4 members, overseeing hiring, training, and professional growth of employees
Social Welfare Examiner
Dutchess County Family Services
Poughkeepsie, NY
02.2019 - 10.2020
- Conducted investigations, including in-depth interviews to elicit sufficient information to approve, deny or determine feasibility of financial programs
- Contacted clients by mail and telephone, using various sources, to document information on application
- Compiled client data to prepare various electronic reports, documents, and budgets
- Trained in and kept abreast of changing laws, regulations and policies in order to assure correct provision of financial services
- Managed caseload of 50 applicants, consistently reviewing income eligibility via statewide verification system
Hostess
Redline Diner
Fishkill, NY
06.2018 - 01.2019
- Monitored status of dining room and kitchen and made adjustments in accordance with established priorities
- Relayed to-go orders to kitchen and ensured all orders were filled timely and accurately.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 25%
Package Handler
Fedex Ground
Newburgh, NY
03.2018 - 11.2018
- Load and unloaded sorted packages in fast-paced environment
- Determined appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assisted Manager with during busy periods, developing new skills while boosting warehouse efficiency by 50%.
Cashier Supervisor
Century 21 Department Stores
Brooklyn, NY
07.2016 - 05.2017
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Trained and coached 10 cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Partnered with Guest Experience Management by communicating problems/issues/concerns with plan for possible solutions
- Maintained clean, neat, and organized work environments.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Guest Services Associate
Target
Poughkeepsie, NY
07.2015 - 08.2016
- Provided customers with product details, order pick up status, and credit card rewards
- Interacted professionally with supervisors o to keep them informed of all pertinent details and status of action item
- Completed transactions with cash, credit, and debit payment methods.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Exceeded specific company objectives by fostering relationships with staff and customers to increase revenue.
- Efficiently handled all problems through resolution, boosting customer satisfaction rates by 10%
Cashier
Walgreens
College Point, NY
02.2014 - 08.2015
- Maintained friendly and professional customer interactions
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted over 50 customers per day
- Restocked and organized merchandise in front lanes
Student Receptionist
SUNY Potsdam
Potsdam, NY
11.2012 - 12.2014
- Performed clerical duties such as maintaining calendars, typing confidential sensitive documents, and maintaining databases and files
- Photocopied necessary correspondence, documents, and student application materials
- Provided all administrative support including serving as advisor on meeting schedules and correspondence
- Managed multiple tasks and met time-sensitive deadlines.
- Triaged over 20 incoming calls daily on multi-line phone system and directed to departments based on customer needs.
- Corresponded with clients through email, telephone or postal mail.
Education
Bachelor of Arts - Sociology
SUNY New Paltz
New Paltz, NY 01.2015 - 05.2016
Some College (No Degree) - Early Childhood Education
SUNY Potsdam
Potsdam, NY 08.2012 - 12.2014
Skills
Written Communication
Clerical Support
Training and Development
Attention to Detail
MS Office
Team Building
Software
WMS
Timeline
Stay-at-Home Parent
Private Household
10.2020 - Current
Social Welfare Examiner
Dutchess County Family Services
02.2019 - 10.2020
Hostess
Redline Diner
06.2018 - 01.2019
Package Handler
Fedex Ground
03.2018 - 11.2018
Cashier Supervisor
Century 21 Department Stores
07.2016 - 05.2017
Guest Services Associate
Target
07.2015 - 08.2016
Bachelor of Arts - Sociology
SUNY New Paltz
01.2015 - 05.2016
Cashier
Walgreens
02.2014 - 08.2015
Student Receptionist
SUNY Potsdam
11.2012 - 12.2014
Some College (No Degree) - Early Childhood Education
SUNY Potsdam
08.2012 - 12.2014