Tiffany Chappell
Louisville,KY
Summary
Dedicated and organized stay-at-home mom with experience managing household responsibilities, coordinating family activities, and working in customer-facing roles within the retail industry. Possess strong communication and leadership skills, with a proven ability to drive sales and provide exceptional customer service. Seeking to leverage my diverse experience and skills in a professional setting.
Overview
16
16
years of professional experience
Work History
Stay-at-Home Parent
Self
06.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed household budget, including expenses and savings, resulting in a 10% reduction in monthly spending.
- Coordinated family schedules, appointments, and extracurricular activities, ensuring all commitments were met on time.
- Provided emotional support and guidance to children, fostering a positive and nurturing environment.
- Handled household chores, including meal planning, grocery shopping, and home maintenance.
- Developed and implemented creative solutions to resolve conflicts and challenges as they arose.
Customer Service Lead
Beverage World
07.2013 - 04.2018
- Motivated team of customer service representatives, ensuring exceptional customer satisfaction.
- Trained new employees, focusing on company policies, product knowledge, and customer interaction.
- Resolved customer inquiries, complaints, and escalations in a timely and professional manner.
- Worked with management to implement process improvements.
- Monitored cash drawers at multiple checkout stations and maintained cash supply.
Sales Associate
Macy's Department Store
08.2011 - 02.2013
- Engaged in friendly conversation with customer to better uncover the purpose for their visit.
- Increased sales by building rapport with customers and recommending products based on their needs.
- Maintained a clean and organized sales floor.
- Processed transactions in a timely manner using POS systems, handling cash, credit card, and mobile payments.
- Collaborated with team members to promote special promotions and events.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Beverage World
05.2009 - 07.2010
- Handled cash transactions accurately and maintained cash drawer at all times.
- Provided friendly customer service
- Stocked shelves and organized merchandise displays.
- Monitored inventory levels to ensure product availability.
- Maintained cleanliness.
- Worked with team members to achieve store goals and objectives.
Environmental Services
Kosair Childrens Hospital
07.2008 - 01.2009
- Assisted in preparation and teardown of rooms, ensuring spaces were clean and ready for use before and after patients.
- Maintained a positive and professional attitude while interacting with building staff, patients and visitors.
- Kept waiting spaces clean and sanitized.
- Maintained inventory of cleaning supplies to ensure all necessary equipment was available for use.
Education
GED -
Ahrens Educational Resource Center
LouisvilleSome College - Nursing
Jefferson Community College
Louisville, KY Skills
- Customer Service
- Teamwork and Collaboration
- Relationship Building
- Organizational Skills
- Verbal Communication
- Written Communication
- Time Management
- Task Prioritization
Affiliations
- Greater BethelTemple Church
- Lincoln Elementary - Volunteer
Timeline
Stay-at-Home Parent
Self
06.2018 - Current
Customer Service Lead
Beverage World
07.2013 - 04.2018
Sales Associate
Macy's Department Store
08.2011 - 02.2013
Cashier
Beverage World
05.2009 - 07.2010
Environmental Services
Kosair Childrens Hospital
07.2008 - 01.2009
GED -
Ahrens Educational Resource Center
Some College - Nursing
Jefferson Community College
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