Sasha Jean-Louis
Brockton,MA
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Skilled in team leadership, market analysis, and operational oversight. Professionally experienced in tenant relations, office management, and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Counterpoint Management
Brookline, Massachusetts
07.2023 - Current
- Maintained accurate records of property operations and tenant information.
- Helped prepare property for leasing by staging units and conducting tours.
- Collaborated with vendors to schedule repairs and maintenance tasks.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Oversaw daily operations, maintenance, and administration of various properties.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
Lead Sales Associate
Elements Massage
Bridgewater, Massachusetts
06.2022 - 07.2023
- Managed inventory levels and organized merchandise displays effectively.
- Trained new associates on sales techniques and store procedures.
- Resolved customer inquiries and complaints in a timely manner.
- Maintained cleanliness and organization of the sales floor environment.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Supervised a team of sales associates on daily tasks and operations.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
Supervisor
Market Basket
Bridgewater, Massachusetts
02.2019 - 09.2021
- Supervised daily operations and staff to ensure efficient workflow.
- Trained new employees on store policies and customer service standards.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Enforced safety protocols and maintained a clean working environment.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Collaborated with management on promotional displays and product placement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
Associate of Science - Radiology
Massasoit Community College
Brockton, MA05-2028
Associate of Science - Business Management
Massasoit Community College
Brockton, MA05-2026
High School Diploma -
Southeastern Regional Technical
South Easton, MA06-2021
Skills
- Customer service
- Team leadership
- Market analysis
- Fair housing regulations
- Resident retention
- Staff supervision
- Medical Terminology Familiarity
- Clinical and administrative support
- Taking vital signs
- OSHA certified
- PPE use
Timeline
Assistant Property Manager
Counterpoint Management
07.2023 - Current
Lead Sales Associate
Elements Massage
06.2022 - 07.2023
Supervisor
Market Basket
02.2019 - 09.2021
Associate of Science - Radiology
Massasoit Community College
Associate of Science - Business Management
Massasoit Community College
High School Diploma -
Southeastern Regional Technical
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