Sasha Lopez

• Serving large parties including private dining events
• Recommending and promoting daily and monthly food and beverage specials
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Delivered exceptional customer service, ensuring satisfaction and repeat business.
• Managed multiple tables efficiently during high-volume shifts, maintaining service quality.
• Trained new servers on menu knowledge and customer interaction techniques.
• Implemented upselling techniques that increased average check totals and enhanced revenue.

• Serving and communicating with large parties
• Demonstrated strong communication and problem-solving abilities in delivering outstanding customer service.
• Suggested and highlighted specific items to boost customer interest.

• Monitored and managed inventory levels to ensure optimal stock availability.
• Provide customer service skills
• Prioritized and coordinated various tasks to maintain productivity and achieve organizational goals.
• Conducted thorough cash counting operations to support daily financial transactions.
• Analyzed customer needs and recommended additional products to increase overall transaction value.
• Basic cooking
• Bartending

• Customer service
• Working at high volume and taking multiple orders at once
• Provide and require information regarding specials and menu items
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

• Describe merchandise and explain use, operation, and care to customers
• Ticket, arrange, and display merchandise to promote sales and present visual marketing
• Open and close registers and POS systems, balancing cash drawers, making deposits, and bank exchanges
• Communicate with other stores and executive management
• Customer service and retail marketing
• Upselling products
• Led sales team to achieve sales targets through coaching and performance management.
• Interviewed, trained, and reviewed new sales associates

• Minors: Business and Graphic Design
• 3.9 GPA
• Alpha Phi International Fraternity Member
• Residential Business Community Member
• Academic Honors Graduate
• Dean's List: Spring 2023, Fall 2023, Spring 2024, Fall 2024, Spring 2025, Fall 2025, Spring 2026

Capstone Project- Integrated Campaigns (ADV 486)
Michigan State University Admissions | Copywriting Director

• Collaborated with a team to develop an integrated advertising campaign for Michigan State University Admissions.
• Conducted primary, secondary, and tertiary research to identify emotional barriers contributing to the university’s applicant conversion gap.
• Developed strategic messaging and creative concepts designed to strengthen prospective students’ emotional connection to Michigan State University.
• Presented the completed campaign and strategic recommendations to the Michigan State Admissions Board and Assistant Vice President for Marketing and Brand Strategy.

• National Honor Society
• Co-founder of Dewitt High School Diversity Club
• Freshman and Junior Varsity Volleyball
• Varsity Track

-Awarded CAAC All Academic Award

-Awarded CAAC All Conference Award

• Volunteer at Capitol Area Humane Society
• Club Volleyball
• GPA: 3.75 GPA
• Magna Cum Laude graduate