Sasha Mcmillian
Manager
Mobile,AL
Summary
Dynamic and results-driven professional with a strong background in food service and management at Aramark. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in inventory control and maintaining sanitation standards, while fostering a positive work environment. Quick learner with a commitment to operational excellence.
Overview
1
1
Certification
Work History
Food Service Worker
Aramark
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Set up and broke down food service lines quickly to maintain service flow.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Secretary
Infirmary Health
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Dietary Aide
Mobile Infirmary Medical Center
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
Manager
Dollar General Market
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Manager
Church's Chicken
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma - Ged
Bishop State Community College
Mobile, AL07.1997
Skills
Customer service
Quick learner
Multitasking
Positive attitude and energy
Cleaning and sanitation
Working quickly
Inventory control
ServSafe
Certification
Manager certificate
Timeline
Food Service Worker
Aramark
Secretary
Infirmary Health
Dietary Aide
Mobile Infirmary Medical Center
Manager
Dollar General Market
Manager
Church's Chicken
High School Diploma - Ged
Bishop State Community College