Sasha Merkel
Royersford,PA
Summary
Upbeat and eager employee seeking an opportunity to transition into a new career by expanding upon and contributing to a company's success with unmatched service quality, customer rapport, and organizational skills. Considered hardworking, ethical and detail-oriented while staying on top of demands in fast-paced environments by effectively multitasking.
Overview
24
24
years of professional experience
Work History
Bartender
Rivercrest Golf Club
Phoenixville, Pennsylvania
04.2024 - Current
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Developed good working relationships with fellow employees through effective communication.
- Completed regular bar inventories and daily requisition sheets.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Planned and coordinated special events to boost customer numbers and profits.
- Greeted frequent visitors by name and explained new promotions.
- Resolved customer complaints in a professional manner.
Bartender/Certified Trainer
Firebirds Wood Fired Grill
Collegeville, Pennsylvania
02.2016 - 04.2024
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business.
- Minimized errors by keeping up with every customer's preferences and current tab.
- Trained and supervised bar staff to deliver exceptional service to customers.
- Balanced efficiency with exceptional service to manage guests in high-volume environment.
- Cleaned, organized and replenished supplies to maintain bar appearance.
- Participated in staff meetings discussing ways to improve overall bar operations.
- Assisted in training new bartenders on proper techniques and procedures related to job.
- Arranged bottles and glassware into attractive displays.
Assistant Manager
Friendly’s Ice Cream
Allentown, PA
02.2001 - 02.2016
- Covered daily business requirements with well-organized schedule and properly delegated assignments.
- Trained staff in primary roles and strategies for exceeding goals each day.
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
- Monitored employee work to assess performance and identify knowledge gaps.
- Cross-trained staff in secondary roles to expand operational diversity.
- Prepared and reviewed reconciliation reports against control totals to drive accuracy.
- Ran shifts effectively to promote quality products and guest service.
- Hired trained, and mentored new employees.
- Conducted performance reviews for team members.
- Managed daily workloads by organizing schedules and delegating tasks.
- Developed strategies and plans for new product development.
Mathematics Teacher
Boyertown Area High School
Boyertown, Pa
08.2007 - 08.2014
- Developed lesson plans and supplementary materials to meet basic instructional philosophy and congruent with course standards.
- Designed and implemented assessments to measure progress towards academic standards.
- Assessed student comprehension using formative assessments throughout school year.
- Sequenced concepts and correlated objectives and math topics to aid learners in demonstrating mastery of topics.
- Coordinated support resources and activities to meet student needs.
- Utilized technology, such as computer software and interactive whiteboards, to enhance instruction.
- Prepared course and project resources and materials.
Education
Bachelor of Science (B.S.) - Secondary Education Mathematics
Kutztown University
Kutztown, PA12.2006
Skills
- Bar operations management
- Inventory management
- Event coordination
- Staff training
- Customer service
- Schedule organization
- Conflict resolution
- Effective communication
- Relationship building
- Data analysis
- Analytical skills
Timeline
Bartender
Rivercrest Golf Club
04.2024 - Current
Bartender/Certified Trainer
Firebirds Wood Fired Grill
02.2016 - 04.2024
Mathematics Teacher
Boyertown Area High School
08.2007 - 08.2014
Assistant Manager
Friendly’s Ice Cream
02.2001 - 02.2016
Bachelor of Science (B.S.) - Secondary Education Mathematics
Kutztown University
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