Medical Assistant
Self
11.2023 - 12.2024
Hi, I’m
Sasha Montalvo
Grand Rapids,MI
Summary
Versatile and dynamic professional with a proven track record in both healthcare and hospitality, exemplified by roles at Clyde Park Pediatric and Branns. Skilled in customer service and effective communication, I excel in fast-paced environments, ensuring high-quality outcomes and enhanced customer satisfaction. Demonstrated ability to lead teams and manage operations efficiently, driving business growth and positive health outcomes.
Work History
Kitchen 67 A Michigan Bistro
Bartender
09.2018 - Current
Self
Medical Assistant
11.2023 - 12.2024
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Boxdrop Mattress
Manager
05.2019 - 01.2023
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Branns
Bartender
05.2012 - 09.2017
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Clyde Park Pediatric
Medical Assistant
01.2008 - 03.2012
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Education
Ross Medical Education CenterKentwood, MI
Medical Assistant from Health Care
04.2009
Union High Grand Rapids, MI
Diploma
05.2003
Skills
- Highly reliable
- Team player attitude
- Strong multitasking
- Customer service
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Hospitality service expertise
Professional appearance
Timeline
Manager
Boxdrop Mattress
05.2019 - 01.2023
Bartender
Kitchen 67 A Michigan Bistro
09.2018 - Current
Bartender
Branns
05.2012 - 09.2017
Medical Assistant
Clyde Park Pediatric
01.2008 - 03.2012
Ross Medical Education Center
Medical Assistant from Health Care
Union High
Diploma
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