Sasha Pate
Hewitt,TX
Summary
As a customer service professional, I brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bread Financial
Columbus, OH
10.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Specialist
Fiserv Solutions
Milwaukee, WI
09.2022 - 10.2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Responded to customer requests for products, services, and company information.
Insurance Customer Service Specialist
Management Research Services
Milwaukee, WI
07.2020 - 08.2022
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Developed expertise in various lines of insurance products, offering knowledgeable guidance to customers seeking information on policies.
- Enhanced customer satisfaction by efficiently resolving insurance-related inquiries and concerns.
- Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
- Ensured compliance with industry regulations while providing exceptional service to diverse clientele base.
Insurance Customer Service Representative
American Income Life
Waco, TX
09.2017 - 05.2020
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Education
Associate of Science - Medical Assisting
Southern Careers Institute
TX06-2021
Skills
- Customer service
- Good communication skills
- Client relationship building
- New policies processing
- Data entry
- Critical thinking
- Problem-solving
- Call centers
- Attention to detail
- Time management
- Problem-solving abilities
- Excellent communication
Timeline
Customer Service Representative
Bread Financial
10.2023 - 12.2024
Customer Service Specialist
Fiserv Solutions
09.2022 - 10.2023
Insurance Customer Service Specialist
Management Research Services
07.2020 - 08.2022
Insurance Customer Service Representative
American Income Life
09.2017 - 05.2020
Associate of Science - Medical Assisting
Southern Careers Institute