Experienced student volunteer with Northside Hospital Gwinnett, skilled in patient care and administrative support. Demonstrated strong teamwork and problem-solving abilities while ensuring a safe and welcoming environment. Proficient in managing patient records and coordinating appointments, enhancing overall patient experience through effective communication and empathy, and offering outstanding telephone etiquette and interpersonal skills. Well-trained individual with experience working with children and elderly people. Punctual and dedicated to service.
· Greeted and welcomed patients and families.
· Coordinated appointments for patients.
· Assisted patients by providing warm blankets and pillows.
· Escorted patients to different sections within the hospital using wheelchairs.
· Directed individuals to different parts of the hospital buildings.
· Directed calls to appropriate departments.
· Transported blood samples to the blood bank.
· Trained college students on how to perform administrative tasks and offer personal care to patients.
Entered patients' records into the computer.
· Offered meals and snacks to patients.
· Delivered flowers and gifts to patients.