Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sasha Perez

Avenel,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Healthcare Receivable Specialists (Remotely)

Navient
01.2024 - Current
  • Communicate with patients regarding the repayment of their medical debt.
  • Perform account research and route accounts through appropriate client workflows.
  • Ensure all accounts are worked within client standards and Federal Regulations.
  • Maintain continuing education, training in industry career development.
  • Verify patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Assist patient in resolving claim issues related to billing and reimbursement inquiries.

Records Administrator

Township Of Cedar Grove
11.2016 - 12.2023
  • Updated records with new information on the police department’s database
  • Assist the chief and police department employees
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Comply to timelines and prioritizes effectively to ensure timely deliverables
  • Capacity to maintain confidentiality
  • Followed established policies and procedures to maintain compliance with regulations
  • Participated in training and other learning opportunities to expand knowledge of company and position
  • Experience with payroll data and understanding of payroll cycles
  • Ability to analyze and interpret complex data and execute operational practices
  • Improved office operations by automating customer correspondence, record tracking and data communications
  • Transferred inactive records to storage to free up space and preserve history
  • Responsible for all aspects of bi-weekly payroll including timely processing of pay for officers and crossing guards
  • Assists employees and customers with questions or concerns working to resolve any issues
  • Showed professional initiative handling complex issues
  • Facilitated audits by providing necessary records or documentation requested by auditors
  • Thrives in a fast paced, multi-tasking environment.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Assisted with typing, data entry, and answering incoming calls as required.

Census Enumerator

U.S. Census Bureau
05.2020 - 08.2020
  • Review and analyze data obtained from interview for completeness and accuracy
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation
  • Highly organized, proven attention to accuracy and detail
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Obtained updated contact information from all subjects and verified data for accuracy
  • Assisted people in filling our surveys with complete and accurate information
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Identified hard-to-reach populations and developed targeted strategies, enhancing the inclusivity of census data collection efforts.

Seasonal Sales Associate/ Cashier

Bloomingdale's Department Store
10.2018 - 02.2019
  • Greeted customers and ascertained what each customer wanted or needed
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires
  • Answered incoming telephone calls to provide store, products and services information
  • Processed merchandise returns and exchanges
  • Worked with fellow sales team members to achieve group targets
  • Reviewed data obtained from interview for completeness and accuracy
  • Collected payments and provided accurate change.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.

Violations clerk

Township Of Cedar Grove
08.2015 - 11.2016
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances
  • Provided assistance to attorneys and court personnel
  • Assisted court in scheduling hearing, meeting and other events to support seamless operations
  • Showed professional initiative handling complex issues
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Maintained and updated electronic databases to accurately and securely store court documents
  • Thrives in a fast paced, multi-tasking environment
  • Collected court fees and fines and recorded amount collected in ATS/ACS and MACS
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
  • Performed routine data entry or document management.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Maintained strict confidentiality when handling sensitive personal information in accordance with legal guidelines and regulations.

Physical Therapist Assistant/Front Desk Medical Receptionist

NJ Spine And Sports Care
10.2014 - 02.2016
  • Scheduling appointments, verifying insurance
  • Responsible for keeping reception are clean and well organized
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Knowing and understanding patient treatment plan provided by physical therapist
  • Knowledge of exercise equipment and basic exercises
  • Handle high volume incoming calls and emails daily
  • Process new patients with correct paperwork
  • Verify insurances and obtain necessary documentation for claim approvals, authorizations and provider status
  • Schedule appointment for patients
  • Thrives in a fast paced, multi-tasking environment
  • Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function
  • Collaborated with PT to assist in assessment and modifications for plan of care.
  • Provided support for patients during therapeutic group activities, fostering a positive and collaborative environment conducive to healing.
  • Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.

Intern

Bergen County Justice Center
02.2015 - 08.2015
  • Performed general office duties such as typing operating office machines and sorting mail
  • Showed professional initiative handling complex issues
  • Interacted with customers by phone, email or in person to provide information
  • Placed confidential files into storage receptacles
  • Thrives in a fast paced, multi-tasking environment
  • Translating/ interpreted (Spanish)
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Gathered, organized and input information into digital database
  • Sorted and organized files, spreadsheets and reports.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Seasonal Sale Associate/ Cashier

Payless Shoe Store
01.2014 - 09.2014
  • Cleaned shelves, counter and tables
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Greeted customers and ascertained what each customer wanted or needed
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires
  • Processed merchandise returns and exchanges
  • Answered customers’ questions and provided information on procedures or policies
  • Answered questions regarding the store and its merchandise
  • Reviewed data obtained from interview for completeness and accuracy
  • Received payments/ Issued receipts by cash, checks, credits cards.
  • Trained new employees on cashier procedures, improving overall efficiency and productivity of the team.
  • Assisted customers by answering questions and fulfilling requests.

Intern

Bergen County Board Of Social Services
10.2013 - 12.2013
  • Performed general office duties such as typing operating office machines and sorting mail
  • Added new material to file records or created new records as necessary
  • Placed materials into storage receptacles, such as file cabinets, boxes, bins or drawers, according to classification and identification information
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Showed professional initiative handling complex issues
  • Gathered, organized and input information into digital database
  • Translated/ interpreted when needed
  • Thrives in a fast paced, multi-tasking environment.

Census Enumerator

U.S. Census Bureau
04.2010 - 08.2010
  • Reviewed data obtained from interview for completeness and accuracy
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation
  • Obtained updated contact information from all subjects and verified data for accuracy
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Assisted people in filling our surveys with complete and accurate information
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Identified hard-to-reach populations and developed targeted strategies, enhancing the inclusivity of census data collection efforts.
  • Attended team meetings to develop job knowledge.

Education

Associate of Science - Social Work

Bergen County Community College
Lyndhurst, NJ
05.2015

Bachelor of Science - Criminal Justice

Berkeley College
Little Falls, NJ
12.2013

Skills

  • Advanced Communication
  • Technical communication
  • Customer Relations
  • Flexible and Adaptable
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Recordkeeping
  • Active Listening
  • Written Communication
  • Customer Service
  • Time Management
  • Fluent in Spanish

Certification

August 2023

Bookkeeping Basics

Coursera-Course Certificate

Sept 2023

Medical Billing and Coding Essentials

Coursera-Course Certificate

Timeline

Healthcare Receivable Specialists (Remotely)

Navient
01.2024 - Current

Census Enumerator

U.S. Census Bureau
05.2020 - 08.2020

Seasonal Sales Associate/ Cashier

Bloomingdale's Department Store
10.2018 - 02.2019

Records Administrator

Township Of Cedar Grove
11.2016 - 12.2023

Violations clerk

Township Of Cedar Grove
08.2015 - 11.2016

Intern

Bergen County Justice Center
02.2015 - 08.2015

Physical Therapist Assistant/Front Desk Medical Receptionist

NJ Spine And Sports Care
10.2014 - 02.2016

Seasonal Sale Associate/ Cashier

Payless Shoe Store
01.2014 - 09.2014

Intern

Bergen County Board Of Social Services
10.2013 - 12.2013

Census Enumerator

U.S. Census Bureau
04.2010 - 08.2010

Associate of Science - Social Work

Bergen County Community College

Bachelor of Science - Criminal Justice

Berkeley College

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Sasha Perez