Sasha Ratcliff
Holcomb,MS
Summary
Dynamic leader with a proven track record at Crazy Charlie’s LLC, where I enhanced customer satisfaction and resolved staff conflicts, ensuring high-quality service delivery. Skilled in Team Leadership and Strategic Planning, I excel in developing a culture of collaboration and continuous learning. My approach significantly boosts team performance and engagement.
Overview
6
6
years of professional experience
Work History
Manger
Crazy Charlie’s LLC
04.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
GeD - Ged
Grenada High School
Grenada, MS10.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Project Management
- Sales management
- Marketing
- Product Management
Timeline
Manger
Crazy Charlie’s LLC
04.2018 - Current
GeD - Ged
Grenada High School