Sasha Reinoso
Woodside,United States
Summary
Dynamic professional with extensive experience at Open Door Home Care, excelling in schedule coordination and customer service. Proven ability to enhance operational efficiency by refining staff scheduling processes, significantly reducing last-minute call-outs. Skilled in multitasking and proficient in MS Office, ensuring seamless communication and support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Coordinator
Open Door Home Care
Long Island City, NY
08.2023 - Current
- Managed phone calls, emails, & paperwork in a fast paced office environment whole utilizing HHA Exchange software.
- Communicated with clients, families, & healthcare professionals to ensure quality care.
- Responded to urgent schedule changes & ensured coverage for all shifts.
- Reduced last minute call outs by improving staff scheduling process.
Administrative Assistant
Forum Group Inc
Rikers Island
01.2022 - 06.2023
- Assisted in preparing reports, and ensuring accuracy and clarity of information.
- Answered a multi-line phone system, ans rerouted calls to corresponding party.
- Completed forms, logs, & sent faxes, and emails throughout the facility.
- Processed inmates before being seen by the infirmary.
Program Aide
Bowery Residents Committee
New York, NY
01.2021 - 11.2021
- Conducted a nightly thorough headcount in the entire facility & reported any missing clients.
- Kept a log & checked ID's of any one who entered the facility to make sure they we're members.
- Distributed premade breakfast to clients in the morning, and kept a log.
- Conducted a entry interview & gathered necessary information for new clients who entered or were transferred to me mens shelter.
Education
GED -
Flushing High School
Flushing, NY08-2012
Skills
- Multitasking and organization
- Customer service
- Problem-solving
- Decision-making
- MS office
- Schedule coordination
- Scheduling and calendar management
Languages
Spanish
Timeline
Coordinator
Open Door Home Care
08.2023 - Current
Administrative Assistant
Forum Group Inc
01.2022 - 06.2023
Program Aide
Bowery Residents Committee
01.2021 - 11.2021
GED -
Flushing High School