Sasha Rivera
Bronx
Summary
Achieved improved customer engagement through effective visual merchandising techniques. Streamlined open and closing procedures, resulting in enhanced operational efficiency. Fostered collaboration among sales leads to maximize merchandising impact on sales outcomes.
Overview
4
4
years of professional experience
Work History
Client Advisor
Balenciaga
New York, NY
03.2025 - Current
- Guided clients in product selection and styling to elevate shopping experience.
- Fostered client relationships through tailored service and proactive follow-up communication.
- Oversaw client inquiries, delivering prompt solutions and enhancing satisfaction with purchases.
- Executed visual merchandising strategies in alignment with brand standards through effective collaboration with team members.
Client Advisor
Isabel Marant
Manhattan, NY
10.2023 - 03.2025
- Delivered expert product knowledge to customers, facilitating informed purchasing decisions.
- Analyzed customer needs and provided tailored solutions to address diverse requirements.
- Developed tailored solutions addressing clients' unique needs to foster customer loyalty.
- Addressed in-person and telephone inquiries regarding company offerings.
- Facilitated client interactions via telephone appointments and consignment to strengthen relationships.
- Evaluated market trends and customer feedback to pinpoint opportunities for growth and enhancement.
- Oversaw maintenance of sales floor visual standards, ensuring compliance with opening and closing procedures.
Sales Lead Keyholder
Zimmermann
Manhattan, NY
01.2022 - 10.2023
- Managed store operations by overseeing daily opening and closing procedures, including register counts and deposits.
- Ensured cleanliness and visual appeal of store environment to enhance customer experience.
- Facilitated training sessions for team members on effective strategies to achieve operational and sales targets.
- Leveraged extensive product knowledge to guide customers in making informed purchasing decisions.
- Provided expert guidance to customers in evaluating needs and preferences.
- Surpassed sales targets consistently by leveraging in-depth product knowledge and effective communication skills.
Sales Lead Keyholder
Intermix
Manhattan, NY
03.2022 - 01.2023
- Executed opening and closing procedures to ensure operational efficiency.
- Established daily team goals and objectives to drive store performance.
- Executed visual merchandising strategies and curated weekly looks to enhance brand appeal.
- Managed client outreach initiatives by maintaining an organized client book and utilizing an online application.
- Facilitated in-store events to enhance customer engagement and brand loyalty.
- Assisted in closing processes and preparing weekly summaries.
Timeline
Client Advisor
Balenciaga
03.2025 - Current
Client Advisor
Isabel Marant
10.2023 - 03.2025
Sales Lead Keyholder
Intermix
03.2022 - 01.2023
Sales Lead Keyholder
Zimmermann
01.2022 - 10.2023