Summary
Overview
Work History
Skills
Employee Rating
Timeline
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Sasha Rosenbaum

Dallas,TX

Summary

Results-oriented Learning Delivery Facilitator at State Farm, skilled in designing and implementing engaging educational sessions that foster critical thinking. Proven track record of creating data-driven environments, ensuring participant accountability while promoting adaptability and excellence in learning outcomes.

Overview

13
13
years of professional experience

Work History

Learning Delivery Facilitator

State Farm
Richardson, TX
09.2024 - Current
  • Analyze participant feedback and development in order to tailor sessions accordingly.
  • Analyze data from surveys and assessments to identify trends or patterns among participants and determine if adjustments to curriculum are needed.
  • Evaluated ongoing performance to validate alignment with desired outcomes.
  • Coordinate with stakeholders to ensure all expectations were met during the facilitation process.
  • Facilitate group discussions and activities to ensure successful outcomes.
  • Create a safe environment for participants to express their opinions without fear of judgement or criticism.

PLCC Care Center Specialist

State Farm
Richardson, TX
07.2022 - 09.2024
  • Supported peers through various capacities in resolving interactions by offering to review policies, sharing resources, analyzing data, and providing best practices in real-time
  • Advocated and participated in adjusting new hire curriculum to include data entry training, resulting in the upskilling of nearly 200 newly released trainees and increasing trainee confidence and ability to achieve first contact resolution
  • Served as Bridge Builder, Development Ambassador and Backup Technical Specialist guiding representatives through resources, analyzing data, and directing to proper business line as needed, with coaching on de-escalation techniques
  • Created trackers that increased individual accountability, real time data comparisons, and improved business acumen resulting in lower transfer rates

Branch Manager, Assistant Branch Manager, Retail Banker

McKinney, TX
06.2016 - 07.2022
  • Provided senior-level guidance across multiple sites in fraud risk management, employee relations, operations, and compliance resulting in a 9% profit increase.
  • Reviewed and analyzed business accounts to better service customers, increasing word of mouth rapport and increased business sales by 15%
  • Tracked performance levels, compiled summary reports, communicated standings, developed and directed action plans resulting in increased sales and employee development resulting in lowest monetary losses and higher sales consistently over 6 years

Assistant Store Manager, Retail Associate

Plano, TX
05.2012 - 06.2016
  • Delivered sustained sales increments of 3-5% annually for four consecutive years.
  • Elevated five entry-level employees to managerial roles, boosting business insight and customer satisfaction across Dallas area.

Skills

  • Communication
  • Initiative
  • Teamwork
  • Critical Thinking
  • Technical/Functional Expertise
  • Decision Making & Judgement
  • Customer Focus
  • Adaptability

Employee Rating

5

Timeline

Learning Delivery Facilitator

State Farm
09.2024 - Current

PLCC Care Center Specialist

State Farm
07.2022 - 09.2024

Branch Manager, Assistant Branch Manager, Retail Banker

06.2016 - 07.2022

Assistant Store Manager, Retail Associate

05.2012 - 06.2016

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Sasha Rosenbaum