Sasha Sebastien
Margate,FL
Summary
Dedicated leader with over 10 years of success overseeing daily salon operations, leading staff, delivering exceptional customer service, and ensuring efficient business performance. Skilled in scheduling, payroll, inventory management, recruiting, billing, and client relations. Highly organized, dependable, and committed to creating a positive experience for both clients and team members.
Overview
19
19
years of professional experience
Work History
Manager/Administrative Assistant/Receptionist
M SALON AND SPA
Sunrise, FL
11.2013 - Current
- Oversaw daily operations, ensuring exceptional service quality and client satisfaction.
- Managed multi-line phone system to handle incoming calls efficiently. and provide excellent customer service.
- Scheduled and coordinated appointments for clients and staff effectively. appointments for clients and staff.
- Process payroll and maintain employee records.
- Monitored inventory levels regularly to ensure adequate stock availability. and order supplies.
- Handle accounts payable, bills, and vendor payments.
- Receive and process customer payments accurately.
- Monitor inventory and order supplies.
- Analyzed customer feedback to refine services and enhance overall experience.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished tasks efficiently within established timeframes to support daily operations.
Manager/ Receptionist
Digerati Technical Solutions
Sunrise, FL
08.2007 - 07.2009
- Executed all daily opening and closing procedures.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits
- Led cross-functional teams to optimize project delivery and enhance operational efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree - Accounting And Business Management
Broward Community College
Davie, FLHigh School Diploma -
Bladensburg High School
Bladensburg, MD05.2003
Skills
- Office Operations Management
- Appointment Scheduling
- Inventory Control
- Point-of-Sale (POS) Systems
- Cash Handling
- Financial Administration
- Office Management
- Customer Service Excellence
- Team leadership
- Staff training
- Hiring and Training
- Decision-making
- Problem-solving
- Multitasking Abilities
- Organizational Skills
- Communication skills
- Email and Phone Communication
- Staff Recruitment
Timeline
Manager/Administrative Assistant/Receptionist
M SALON AND SPA
11.2013 - Current
Manager/ Receptionist
Digerati Technical Solutions
08.2007 - 07.2009
No Degree - Accounting And Business Management
Broward Community College
High School Diploma -
Bladensburg High School