Sasha Stewart
Rockville,MD
Summary
Patient and empathetic job seeker with strong communication and organizational skills eager to secure an entry-level position as a patient registrar. Ability to pay attention to details, show compassion and ability to communicate clearly.
Overview
5
5
years of professional experience
Work History
Crew Team Member
McDonald's Corporation
07.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Representative
Cigna Insurance (Hinduja Global Solutions)
10.2018 - 06.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled outbound and inbound calls efficiently
- Answered constant flow of customer calls with minimal wait times.
Education
Medical Assistant
Montgomery College
Rockville, MD11.2023
Bachelors of Arts - English Literature
The University of The West Indies, Mona
Kingston, Jamaica 06.2017
Skills
- Insurance Coordination
- Verifying Eligibility
- Ability to Exercise Patience
- Phone and Record Keeping Etiquette
- Flexible working hours, weekend availability
Timeline
Crew Team Member
McDonald's Corporation
07.2023 - Current
Customer Service Representative
Cigna Insurance (Hinduja Global Solutions)
10.2018 - 06.2022
Medical Assistant
Montgomery College
Bachelors of Arts - English Literature
The University of The West Indies, Mona
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