Savoeun Lieng
Aetna, a CVS Health
San Jose,CA
23
Years of experience
Results-driven Customer Health Concierge skilled in coordinating health services, managing patient confidentiality, and facilitating care transitions. Experienced in insurance verification and delivering personalized support to improve patient outcomes and satisfaction.
Work History
Crew Team Member
6 Months- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Operated cash register, ensuring accurate transactions and maintaining a balanced drawer.
- Collaborated with team members to streamline service processes, improving overall efficiency during peak hours.
- Maintained cleanliness and organization of dining area, contributing to positive dining experiences for guests.
- Support the team by helping to take orders in the drive-thru window during peak hours, making sure our customers are satisfied and quickly receive their orders.
Customer Health Concierge
1 Year 1 Month- Coordinated health services for members, ensuring timely access to care and resources.
- Assisted members in navigating healthcare options, enhancing understanding of benefits, claim and services.
- Collaborated with clinical teams to facilitate care transitions and improve patient outcomes.
- Delivered personalized support through effective communication, addressing member inquiries and concerns.
- Handled more than 15 daily inbound calls from the health plan members.
- Provided information such a copay and premium details, pre-approval procedures and available products.
Bilingual Customer Service Representative
7 Months- Provided bilingual support to customers, resolving inquiries efficiently and enhancing overall satisfaction.
- Collaborated with team members to streamline processes, improving response times for customer queries.
- Assisted in training new representatives on customer service protocols and company policies.
Dental Enrollment & Billing Representative
19 Years 5 Months- Analyzed billing data to identify trends and improve accuracy.
- Processed billing inquiries and resolved discrepancies efficiently.
- Collaborated with cross-functional teams to enhance billing procedures.
- Trained new staff on billing systems and compliance protocols.
- Provided billing support and resolved account discrepancies for dental and vision members.
- Reconciled group accounts and monitored payment statuses using Excel tracking tools.
- Respond to inbound member inquiries regarding claims, payments and invoices issues.
- Collaborated with AR, Collections and Customer Services teams to ensure issues resolution.
- Ensured accuracy in monthly invoices and adherence to audit protocols.
Education
Associate of Arts - Business Administration And Accounting
- 3.5 GPA
Skills
Insurance verification
HIPPA Compliance
Copay and premium expertise
Data entry proficiency
HIPAA Compliance
Care coordination
Inbound call management
Customer assistance
Healthcare navigation
Member advocacy
Member communication
Timeline
Crew Team Member
McDonald's
01.2026 - CurrentRead More
Customer Health Concierge
Aetna, a CVS Health
06.2025 - CurrentRead More
Bilingual Customer Service Representative
TTEC
09.2024 - 04.2025Read More
Dental Enrollment & Billing Representative
United Healthcare Group
11.2003 - 04.2023Read More
Lee College
Associate of Arts from Business Administration And Accounting
Read More