Rekethia Brent
Fayette,AL
Summary
Customer service-oriented professional with over 4 years of experience in the healthcare industry and more than 9 years of front desk reception experience. Skilled in providing administrative support and serving as the primary interface between patients and providers. Facilitates efficient patient flow while maintaining focus on managing priorities and ensuring confidentiality. Highly adaptable to new challenges and ideas, with ability to develop rapport with diverse populations. Team-oriented individual excelling at creating a collaborative and respectful environment. Recognized for exceptional customer service skills, natural people-person qualities, and strong interpersonal communication abilities. Well-organized with proven ability to effectively manage time and priorities in fast-paced, multitasking environments.
Overview
16
16
years of professional experience
Work History
Crew Team Member
Sonics Drive In
10.2022 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
Retail Cashier / Customer Service
Handy Mart
04.2021 - 09.2022
- Interface with customers via inbound and outbound phone calls, train new hires, and supervise employees
- Prepare deposits, stock shelves, process returns and exchanges, and handle customer complaints
- Accept payments, operate cash register, count cash drawers, and maintain inventory levels
- Issue receipts, refunds, credits, or change due to customers
- Maintain customer communication throughout the ordering or check out process.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
Home Health Aide
Private Duty Care
04.2019 - 06.2022
- Handle light cleaning duties, monitor and pass medications, and take vital signs
- Accompany clients to medical appointments, monitor blood sugar levels, and document services provided
- Maintain CPAP machine and maintain HIPAA compliance.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Home Health Aide
Sunbridge Home Health Care
01.2017 - 06.2019
- Provided companionship and personal care, called in prescription refills, and documented services provided
- Monitored vital signs and medication
- Administered bedside and personal care, such as ambulation and personal hygiene assistance
- Handled light housekeeping, prepared meals, and transported to locations outside the home and to doctor appointments.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Improved patient well-being by providing compassionate and attentive personal care.
Front Desk Reception / Customer Service
Wingate By Windham
03.2016 - 05.2018
- Served as initial point of contact, scheduled reservations, answered phone system, and checked guests in and out
- Made outbound phone calls as needed, placed orders for inventory, and trained new hires
- Responded to guest requests and questions in a professional and courteous manner
- Entered accurate data utilizing the hotel reservations system
- Processed financial transactions and booked reservations.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
Front Desk Attendant / Housekeeper
Centerstone Inn
06.2008 - 03.2016
- Interfaced with customers via inbound and outbound phone calls
- Trained new hires, booked reservations, entered data, and supervised housekeeping employees
- Maintained inventory levels and cooked and prepared batches of food for guests
- Cleaned guest rooms as assigned and according to priority
- Followed OSHA regulations and hotel requirements
- Handled guest complaints and inquiries and ensured confidentiality and security of guest rooms
- Performed duties with attention to detail, accuracy, follow-through, and courtesy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Science - Medical Assisting
Ultimate Medical Academy
Tampa, FL08.2023
Associate of Science - Medical Assisting
Ultimate Medical Academy
Tampa, FL08.2023
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Insurance Verification
- Basic Coding Skills for ICD-10 & CPT
- Anatomy & Physiology
Volunteer Experience
25+ years in a Private Duty Setting
Pass medications, provide insulin shots, take vital signs, and document services provided
Assist with activities of daily living, schedule appointments, and maintain HIPAA compliance
Timeline
Crew Team Member
Sonics Drive In
10.2022 - Current
Retail Cashier / Customer Service
Handy Mart
04.2021 - 09.2022
Home Health Aide
Private Duty Care
04.2019 - 06.2022
Home Health Aide
Sunbridge Home Health Care
01.2017 - 06.2019
Front Desk Reception / Customer Service
Wingate By Windham
03.2016 - 05.2018
Front Desk Attendant / Housekeeper
Centerstone Inn
06.2008 - 03.2016
Associate of Science - Medical Assisting
Ultimate Medical Academy
Associate of Science - Medical Assisting
Ultimate Medical Academy
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