Experienced Pharmacy Technician recognized for modeling and delivering excellent customer service. Versed in medication storage, labeling and contraindications. Leverages talents in counting, packaging and securing drugs to deliver exceptional and fully compliant pharmacy support. Communicates with team members and pharmacists to support productivity and service quality. Works quickly to correct mistakes and resolve problems. Collaborative and hardworking with quality-driven nature. Effortlessly balance customer and pharmacy needs with organized approach and good multitasking abilities.
Overview
10
10
years of professional experience
Work History
Nuclear Pharmacy Technician
RLS Nuclear Pharmacy
01.2024 - Current
Improved patient safety by accurately preparing and dispensing radiopharmaceuticals for nuclear medicine procedures.
Enhanced efficiency in the pharmacy by maintaining proper inventory levels and ordering necessary supplies.
Ensured compliance with radiation safety regulations by conducting routine surveys and following established protocols.
Collaborated with nuclear pharmacists to optimize patient care, providing expertise on radiopharmaceutical preparation and usage.
Maintained a clean and organized work environment, adhering to strict standards for contamination control.
Reduced waste by closely monitoring radiopharmaceutical expiration dates and properly disposing of expired materials.
Provided exceptional customer service, addressing questions from healthcare professionals regarding nuclear medicine orders.
Conducted preventive maintenance on equipment as needed, minimizing downtime and maximizing operational efficiency.
Enhanced overall pharmacy performance by identifying areas for improvement during regular self-assessments and implementing necessary changes accordingly.
Contributed to a positive working environment by establishing strong relationships with colleagues based on mutual trust and respect.
Facilitated successful audits by maintaining thorough documentation and demonstrating strict adherence to regulatory guidelines.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Stocked, labeled, and inventoried medication to keep accurate records.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacy Technician
Tampa General
08.2022 - Current
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Stocked, labeled, and inventoried medication to keep accurate records.
Counted and labeled prescriptions with correct item and quantity.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Developed and implemented improvements to pharmacy organization system.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Lead Pharmacy Technician
CVS Pharmacy
12.2014 - 01.2024
Supervised 24 pharmacy technicians and coordinated day-to-day assignments.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Reviewed and verified customer information and insurance provider information.
Set up and modified patient profiles to include current information such as medications and insurance details.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Resolved third-party billing, computer system and customer service issues.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Entered and processed patients' prescriptions into internal system.
Receive written prescription or refill requests and verify that information is complete and accurate
Establish or maintain patient profiles, including lists of medications taken by individual patients
Maintain proper storage and security conditions for drugs
Answer telephones, responding to questions or requests
Pre-pack bulk medicines, fill bottles with prescribed medications, and type and affix labels
Mix pharmaceutical preparations, according to written prescriptions
Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
Price and file prescriptions that have been filled
Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
Operate cash registers to accept payment from customers
Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques
Supply and monitor robotic machines that dispense medicine into containers and label the containers
Prepare and process medical insurance claim forms and records
Deliver medications or pharmaceutical supplies to patients, nursing stations, or surgery
Compute charges for medication or equipment dispensed to hospital patients and enter data in computer
Price stock and mark items for sale
Maintain and merchandise home healthcare products or services
Operate cash register to process cash or credit sales
Prepare prescription labels by typing or operating a computer and printer
Accept prescriptions for filling, gathering and processing necessary information
Answer telephone inquiries, referring callers to pharmacist when necessary
Greet customers and help them locate merchandise
Receive, store, and inventory pharmaceutical supplies or medications, check for out- dated medications, and notify pharmacist when inventory levels are low
Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration
Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats
Maintain and clean equipment, work areas, or shelves
Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters
Restock storage areas, replenishing items on shelves
Process medical insurance claims, posting bill amounts and calculating copayments
Operate capsule or tablet counting machine that automatically distributes a certain number of capsules or tablets into smaller containers
Provide customers with information about the uses, effects, and interactions of drugs and out of stock items
Compound, package, and label pharmaceutical products, under direction of pharmacist
Calculate anticipated drug usage for a prescribed period
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Issue receipts, refunds, credits, or change due to customers
Assist customers by providing information and resolving their complaints
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
Sell tickets and other items to customers
Process merchandise returns and exchanges
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Calculate total payments received during a time period, and reconcile this with total sales
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
Sort, count, and wrap currency and coins
Supervise others and provide on-the-job training
Compute and record totals of transactions.
Pharmacy Technician PRN
Orange County Medical Clinic/Orange County Corrections
05.2022 - 03.2023
Prepare daily patient medications utilizing the automated packaging machine
Accurately fill prescriptions
Fill and maintain nursing station automated dispensing cabinets
Conduct monthly nursing unit medication inspections
Maintain pharmacy inventory and order cost effective medication utilizing the Cardinal
Health online system
Maintain vaccine inventory for the Vaccines for Children program
Maintain and coordinate the delivery and pick-up of medications with an outside courier transporting between facilities
Prepare and submit purchase requisitions
Prepare and submit service request forms to Storeroom for supplies and deliveries
Prepare and submit monthly billing for United States Federal Marshal prisoners
Maintain and update monthly pharmacy records and statistics
Securely transport medications
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Counted and labeled prescriptions with correct item and quantity.
Stocked, labeled and inventoried medication to keep accurate records.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Entered and processed patients' prescriptions into internal system.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Counted, measured, and compounded medications following standard procedures.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Reviewed and verified customer information and insurance provider information.
Counted, measured and compounded medications following standard procedures.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
AdventHealth Hospital
05.2022 - 12.2022
Actively performs all pharmacy technician functions and maintains active proficiency in standard work parameters, hospital and pharmacy specific computer systems, and operational programs
Maintains operational expertise and competency in, and actively provides coverage of at least two of the following:
Participates in appropriate utilization of medication automation, technology, and computer systems
Maintains expertise in electronic medical records processed and accurately interprets records
Supports automated dispensing cabinet inventory management and maintains proficiency to trouble shoot cabinet issues
Accurately completes medication inventories and accurately prepares and dispenses patient specific medication doses
Prevents improper drug, dose, dosage form selection, expiration dating, and barcode scanning issues when checking products
Understands how to handle process and appropriately dispose of all waste materials, including all levels of hazardous waste, within the department
Knowledgeable about the
Insurance Billing
Medication and Equipment Invoicing
Creative Thinking
HIPAA Compliance
IV Pack Preparation
IV Supply Restocking
Microsoft Office
Resolving Complaints
Mathematical Aptitude
Pyxis MedStation
FDA Drug Safety Guidelines
Medical Insurance Claims Processing
Analytical Thinking
Employee Training
Aseptic Techniques
Team Coordination
Patient Profile Setup
Equipment Cleaning and Maintenance
Recordkeeping and Documentation
Medication Documentation
Confidentiality Practices appropriate use of Personal Protective Equipment (PPE) and Hazardous Medication
Spill Kits in the event of a hazardous medication spill.
Dispensed and procured medicinal products and supplies used in hospital.
Reviewed and monitored patient past and present medication records, checking for errors, incompatibilities and adverse reactions to avoid future complications.
Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
Responded to queries regarding dosages, indications and drug availability.
Handled stock and order supplies of medicines and drugs.
Verified safety and accuracy of physician orders.
Maintained patient and medication records in compliance with government regulations and department policies and procedures.
Stayed up-to-date on pharmacy regulations, treatments and developments in industry research.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Stocked, labeled and inventoried medication to keep accurate records.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Counted, measured and compounded medications following standard procedures.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Stocked, labeled, and inventoried medication to keep accurate records.
Counted and labeled prescriptions with correct item and quantity.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Counted, measured, and compounded medications following standard procedures.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Developed and implemented improvements to pharmacy organization system.
Pharmacy Technician Supervisor
Enhanced Medication Services
02.2021 - 05.2022
Efficiently manage the technician team’s scheduled shifts and day to day workflow assignments to meet client specific processing requirements Assess the need for technician overtime and approve technician scheduled time off based on order processing queues
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Solved customer problems over telephone by providing assistance with placing orders, navigating systems and locating items.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Conduct all call center and pharmacy technician candidate interviews and facilitate training schedules for new hire employees
Verify technician staff training completion and proficiency by maintaining new hire training, cross training, and refresher training records
Assign and monitor training schedules for technicians to complete client modules on time and proactively provide roster updates to program managers for program training registrations / off boarding
Ensure call center technician staff completes daily task assignments based on program requirements and pharmacy SOP and procedural guidelines
Regularly review staff efficiency and quality of phone etiquette and order processing to assess staffing needs and potential improvements
Responsible for actively reviewing prescription processing deficiencies and initiating IT service tickets to ensure the staff can operate effectively
Provide regular coaching and performance reviews to call center technicians, and regulate any performance related improvement plans
Participate actively in pharmacy quality improvement of operational policies and patient services
Assist in developing, updating and reviewing pharmacy procedural documents to help technician staff to operate effectively and accurately
Serve as primary contact for customer service escalation, which includes completing all order review requests and data analysis from program managers and pharmacists in charge within a timely manner,
Responsible for deescalating and resolving patient and provider phone calls by using polite and professional customer-focused methods
Work closely with leadership team to ensure program metrics are being met in a timely manner
Lead Pharmacy Technician
Publix
11.2019 - 01.2021
Maintains pharmacy systems and technology (for example, inventory systems, automated
medication counting machines) by preparing informational and related records and
reports to ensure accurate data and system compliance with policies and regulations;
monitoring inventory levels and expiration dates for pharmaceuticals; calibrating
machines; applying settings to pill or capsule specifications to minimize breakage;
ensuring medications are continuously replenished by utilizing the computer and/or
scanner screen; and troubleshooting pill cell issues (for example, jamming) throughout
production
Maintains and tracks medication inventory by sorting, placing, and storing freight in
appropriate locations; restocking and replenishing medication in appropriate location;
reporting low stock levels; ensuring stock rotation on a first-in, first-out basis to assist in
shrinkage control; performing inventory cycle counts; assisting with physical counts for
inventories; creating reports using inventory information systems; and monitoring
prescription inventory for expired pharmaceuticals
Supports facility with reporting and paperwork to ensure productivity and pharmaceutical
integrity by entering and modifying pharmaceutical data on system and forms; processing
and submitting paperwork; creating and maintaining documentation (for example, files,
manuals, forms, records, supplies) and communications (for example, memos,
correspondence); identifying and resolving discrepancies in record or files; preparing
reports of pharmacy activities and inventory (for example, state board mandated testing
of counting devices); and informing management about incorrect or inefficient processes
and improper service procedures
Promotes and maintains the pharmacy's professional reputation and delivers patients
with pharmacy products and services in accordance with local, state, and federal laws
and corporate policies and procedures by assisting the pharmacist in the prescription
fulfillment process; stocking and rotating merchandise and supplies from distribution
centers and suppliers; handling claims and returns; completing, maintaining, and securing
paperwork, forms, and other required documentation; and maintaining a safe and clean
work environment
Ensures fulfillment of pharmacy prescriptions in an automated central fill pharmacy in
order to maintain a continuous and consistent work-flow to meet daily production and
quality goals by using the scanner to identify and select pharmaceutical product and
quantity for prescription orders; verifying the size and strength of the product before
processing order; verifying display for pack and quantity; entering expiration date and lot
numbers; labeling prescriptions; weighing medication for accuracy of quantity; counting or
pouring medication for prescription orders; preparing packages and distributing
medications in a fast-paced production environment; and replenishing automated
counting machines
Maintains quality, accuracy, and integrity of inventory (for example, pharmaceuticals,
supplies) by utilizing automated inventory control scanner and system to track and ensure
the timely and appropriate delivery and stocking of pharmaceuticals and supplies;
ensuring adherence to and documentation of inventory control procedures (for example,
product strategies, product description discrepancies); auditing and testing pill cell
performance per prescribed schedule and procedures; managing pill cell information
database; troubleshooting issues with pill cell performance; identifying and properly
discarding hazardous waste; processing recalled and expired pharmaceuticals; and
disposing or processing return of outdated stock for credit.
Lead Pharmacy Technician
Orlando Health
04.2018 - 11.2019
Enter prescriptions into pharmacy filling system with high degree of accuracy and efficiency
Provide support for customers, taking the time needed to understand each unique customer situation
Aid in onboard of new customers, not limited to but including prescription transfers and account setup
Working daily with Pharmacists to ensure the right medications are put in the right packets
Count and fill prescription vials and affix labels on bulk prescription items
Assist the team in receiving, shipping, counting and packing
Inventory control and stock
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Pharmacy Technician Supervisor
PillPack
10.2017 - 05.2018
Enter prescriptions into pharmacy filling system with high degree of accuracy and
efficiency
Provide support for customers, taking the time needed to understand each unique
customer situation
Aid in onboarding of new customers, not limited to but including prescription transfers and
account setup
Working daily with Pharmacists to ensure the right medications are put in the right
packets
Count and fill prescription vials and affix labels on bulk prescription items
Assist the team in receiving, shipping, counting and packing
Inventory control and stock
Pharmacy Technician
Apthorp
01.2017 - 10.2017
Helps health care providers and patients by greeting them in person and by phone;
answering questions and requests; referring inquiries to the pharmacist
Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory
level; anticipating needed medications and supplies; placing and expediting orders;
verifying receipt; removing outdated drugs
Maintains a safe and clean pharmacy by complying with procedures, rules, and
regulations
Protects patients and employees by adhering to infection-control policies and protocols
Organizes medications for pharmacist to dispense by reading medication orders and
prescriptions; preparing labels; calculating quantities; assembling intravenous solutions
and other pharmaceutical therapies
Maintains records by recording and filing physicians' orders and prescriptions
Generates revenues by calculating, recording, and issuing charges
Ensures medication availability by delivering medications to patients and departments
Prepares reports by collecting and summarizing information
Contributes to team effort by accomplishing related results as needed.
Crew/Cashier
DUNKIN DONUTS
05.2014 - 09.2014
Maintain sanitation, health, and safety standards in work areas
Clean food preparation areas, cooking surfaces, and utensils
Verify that prepared food meets requirements for quality and quantity
Take food and drink orders and receive payment from customers
Clean, stock, and restock workstations and display cases
Cook the exact number of items ordered by each customer, working on several different
orders simultaneously
Serve orders to customers at windows, counters, or tables
Prepare and serve beverages such as coffee and fountain drinks
Pre-cook items such as bacon, to prepare them for later use
Mix ingredients such as pancake or waffle batters
Prepare dough, following recipe
Order and take delivery of supplies
Issue receipts, refunds, credits, or change due to customers
Establish or identify prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or optical price scanners
Greet customers entering establishments
Process merchandise returns and exchanges
Maintain clean and orderly checkout areas and complete other general cleaning duties,
such as mopping floors and emptying trash cans
Count money in cash drawers at the beginning of shifts to ensure that amounts are
correct and that there is adequate change.
Education
Associates Degree -
Valencia College
Orlando, FL
High School Diploma - undefined
Seminole Ridge High School
West Palm Beach, FL
Skills
Energetic
Inventory
Self Motivated
Time Management
Pharmacy Tech
Prior Authorization
Hospital
Pharmacy
Data Entry
Typing
Outlook
Word
Medication Storage and Labeling
Inventory Tracking
Cleaning and Sanitizing
Payment Processing
Chemical Handling
Bulk Medicine Prepacking
Answering and Routing Calls
Inventory Management
Regulatory Compliance
Cash Register Operations
Relationship Building
Prescription Pricing
Verbal and Written Communication
Prioritization and Organization
Timeline
Nuclear Pharmacy Technician
RLS Nuclear Pharmacy
01.2024 - Current
Pharmacy Technician
Tampa General
08.2022 - Current
Pharmacy Technician PRN
Orange County Medical Clinic/Orange County Corrections
05.2022 - 03.2023
Pharmacy Technician
AdventHealth Hospital
05.2022 - 12.2022
Pharmacy Technician Supervisor
Enhanced Medication Services
02.2021 - 05.2022
Lead Pharmacy Technician
Publix
11.2019 - 01.2021
Lead Pharmacy Technician
Orlando Health
04.2018 - 11.2019
Pharmacy Technician Supervisor
PillPack
10.2017 - 05.2018
Pharmacy Technician
Apthorp
01.2017 - 10.2017
Lead Pharmacy Technician
CVS Pharmacy
12.2014 - 01.2024
Crew/Cashier
DUNKIN DONUTS
05.2014 - 09.2014
Associates Degree -
Valencia College
High School Diploma - undefined
Seminole Ridge High School
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