Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sasha Tiwari

Tampa,FL

Summary

Experienced Pharmacy Technician recognized for modeling and delivering excellent customer service. Versed in medication storage, labeling and contraindications. Leverages talents in counting, packaging and securing drugs to deliver exceptional and fully compliant pharmacy support. Communicates with team members and pharmacists to support productivity and service quality. Works quickly to correct mistakes and resolve problems. Collaborative and hardworking with quality-driven nature. Effortlessly balance customer and pharmacy needs with organized approach and good multitasking abilities.

Overview

10
10
years of professional experience

Work History

Nuclear Pharmacy Technician

RLS Nuclear Pharmacy
01.2024 - Current
  • Improved patient safety by accurately preparing and dispensing radiopharmaceuticals for nuclear medicine procedures.
  • Enhanced efficiency in the pharmacy by maintaining proper inventory levels and ordering necessary supplies.
  • Ensured compliance with radiation safety regulations by conducting routine surveys and following established protocols.
  • Collaborated with nuclear pharmacists to optimize patient care, providing expertise on radiopharmaceutical preparation and usage.
  • Maintained a clean and organized work environment, adhering to strict standards for contamination control.
  • Reduced waste by closely monitoring radiopharmaceutical expiration dates and properly disposing of expired materials.
  • Provided exceptional customer service, addressing questions from healthcare professionals regarding nuclear medicine orders.
  • Conducted preventive maintenance on equipment as needed, minimizing downtime and maximizing operational efficiency.
  • Enhanced overall pharmacy performance by identifying areas for improvement during regular self-assessments and implementing necessary changes accordingly.
  • Contributed to a positive working environment by establishing strong relationships with colleagues based on mutual trust and respect.
  • Facilitated successful audits by maintaining thorough documentation and demonstrating strict adherence to regulatory guidelines.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Pharmacy Technician

Tampa General
08.2022 - Current
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Lead Pharmacy Technician

CVS Pharmacy
12.2014 - 01.2024
  • Supervised 24 pharmacy technicians and coordinated day-to-day assignments.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Entered and processed patients' prescriptions into internal system.
  • Receive written prescription or refill requests and verify that information is complete and accurate
  • Establish or maintain patient profiles, including lists of medications taken by individual patients
  • Maintain proper storage and security conditions for drugs
  • Answer telephones, responding to questions or requests
  • Pre-pack bulk medicines, fill bottles with prescribed medications, and type and affix labels
  • Mix pharmaceutical preparations, according to written prescriptions
  • Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
  • Price and file prescriptions that have been filled
  • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
  • Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
  • Operate cash registers to accept payment from customers
  • Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques
  • Supply and monitor robotic machines that dispense medicine into containers and label the containers
  • Prepare and process medical insurance claim forms and records
  • Deliver medications or pharmaceutical supplies to patients, nursing stations, or surgery
  • Compute charges for medication or equipment dispensed to hospital patients and enter data in computer
  • Price stock and mark items for sale
  • Maintain and merchandise home healthcare products or services
  • Operate cash register to process cash or credit sales
  • Prepare prescription labels by typing or operating a computer and printer
  • Accept prescriptions for filling, gathering and processing necessary information
  • Answer telephone inquiries, referring callers to pharmacist when necessary
  • Greet customers and help them locate merchandise
  • Receive, store, and inventory pharmaceutical supplies or medications, check for out- dated medications, and notify pharmacist when inventory levels are low
  • Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration
  • Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats
  • Maintain and clean equipment, work areas, or shelves
  • Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters
  • Restock storage areas, replenishing items on shelves
  • Process medical insurance claims, posting bill amounts and calculating copayments
  • Operate capsule or tablet counting machine that automatically distributes a certain number of capsules or tablets into smaller containers
  • Provide customers with information about the uses, effects, and interactions of drugs and out of stock items
  • Compound, package, and label pharmaceutical products, under direction of pharmacist
  • Calculate anticipated drug usage for a prescribed period
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Sell tickets and other items to customers
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Calculate total payments received during a time period, and reconcile this with total sales
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
  • Sort, count, and wrap currency and coins
  • Supervise others and provide on-the-job training
  • Compute and record totals of transactions.

Pharmacy Technician PRN

Orange County Medical Clinic/Orange County Corrections
05.2022 - 03.2023
  • Prepare daily patient medications utilizing the automated packaging machine
  • Accurately fill prescriptions
  • Fill and maintain nursing station automated dispensing cabinets
  • Conduct monthly nursing unit medication inspections
  • Maintain pharmacy inventory and order cost effective medication utilizing the Cardinal
  • Health online system
  • Maintain vaccine inventory for the Vaccines for Children program
  • Maintain and coordinate the delivery and pick-up of medications with an outside courier transporting between facilities
  • Prepare and submit purchase requisitions
  • Prepare and submit service request forms to Storeroom for supplies and deliveries
  • Prepare and submit monthly billing for United States Federal Marshal prisoners
  • Maintain and update monthly pharmacy records and statistics
  • Securely transport medications
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured and compounded medications following standard procedures.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Pharmacy Technician

AdventHealth Hospital
05.2022 - 12.2022
  • Actively performs all pharmacy technician functions and maintains active proficiency in standard work parameters, hospital and pharmacy specific computer systems, and operational programs
  • Maintains operational expertise and competency in, and actively provides coverage of at least two of the following:
  • Central/Distributive operations
  • Sterile compounding
  • Automated Dispensing Cabinet delivery pharmacy operations
  • Controlled substances handling
  • Participates in appropriate utilization of medication automation, technology, and computer systems
  • Maintains expertise in electronic medical records processed and accurately interprets records
  • Supports automated dispensing cabinet inventory management and maintains proficiency to trouble shoot cabinet issues
  • Accurately completes medication inventories and accurately prepares and dispenses patient specific medication doses
  • Prevents improper drug, dose, dosage form selection, expiration dating, and barcode scanning issues when checking products
  • Understands how to handle process and appropriately dispose of all waste materials, including all levels of hazardous waste, within the department
  • Knowledgeable about the
  • Insurance Billing
  • Medication and Equipment Invoicing
  • Creative Thinking
  • HIPAA Compliance
  • IV Pack Preparation
  • IV Supply Restocking
  • Microsoft Office
  • Resolving Complaints
  • Mathematical Aptitude
  • Pyxis MedStation
  • FDA Drug Safety Guidelines
  • Medical Insurance Claims Processing
  • Analytical Thinking
  • Employee Training
  • Aseptic Techniques
  • Team Coordination
  • Patient Profile Setup
  • Equipment Cleaning and Maintenance
  • Recordkeeping and Documentation
  • Medication Documentation
  • Confidentiality Practices appropriate use of Personal Protective Equipment (PPE) and Hazardous Medication
  • Spill Kits in the event of a hazardous medication spill.
  • Dispensed and procured medicinal products and supplies used in hospital.
  • Reviewed and monitored patient past and present medication records, checking for errors, incompatibilities and adverse reactions to avoid future complications.
  • Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
  • Responded to queries regarding dosages, indications and drug availability.
  • Handled stock and order supplies of medicines and drugs.
  • Verified safety and accuracy of physician orders.
  • Maintained patient and medication records in compliance with government regulations and department policies and procedures.
  • Stayed up-to-date on pharmacy regulations, treatments and developments in industry research.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counted, measured and compounded medications following standard procedures.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Counted, measured, and compounded medications following standard procedures.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Developed and implemented improvements to pharmacy organization system.

Pharmacy Technician Supervisor

Enhanced Medication Services
02.2021 - 05.2022
  • Efficiently manage the technician team’s scheduled shifts and day to day workflow assignments to meet client specific processing requirements Assess the need for technician overtime and approve technician scheduled time off based on order processing queues
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conduct all call center and pharmacy technician candidate interviews and facilitate training schedules for new hire employees
  • Verify technician staff training completion and proficiency by maintaining new hire training, cross training, and refresher training records
  • Assign and monitor training schedules for technicians to complete client modules on time and proactively provide roster updates to program managers for program training registrations / off boarding
  • Ensure call center technician staff completes daily task assignments based on program requirements and pharmacy SOP and procedural guidelines
  • Regularly review staff efficiency and quality of phone etiquette and order processing to assess staffing needs and potential improvements
  • Responsible for actively reviewing prescription processing deficiencies and initiating IT service tickets to ensure the staff can operate effectively
  • Provide regular coaching and performance reviews to call center technicians, and regulate any performance related improvement plans
  • Participate actively in pharmacy quality improvement of operational policies and patient services
  • Assist in developing, updating and reviewing pharmacy procedural documents to help technician staff to operate effectively and accurately
  • Serve as primary contact for customer service escalation, which includes completing all order review requests and data analysis from program managers and pharmacists in charge within a timely manner,
  • Responsible for deescalating and resolving patient and provider phone calls by using polite and professional customer-focused methods
  • Work closely with leadership team to ensure program metrics are being met in a timely manner

Lead Pharmacy Technician

Publix
11.2019 - 01.2021
  • Maintains pharmacy systems and technology (for example, inventory systems, automated medication counting machines) by preparing informational and related records and reports to ensure accurate data and system compliance with policies and regulations; monitoring inventory levels and expiration dates for pharmaceuticals; calibrating machines; applying settings to pill or capsule specifications to minimize breakage; ensuring medications are continuously replenished by utilizing the computer and/or scanner screen; and troubleshooting pill cell issues (for example, jamming) throughout production
  • Maintains and tracks medication inventory by sorting, placing, and storing freight in appropriate locations; restocking and replenishing medication in appropriate location; reporting low stock levels; ensuring stock rotation on a first-in, first-out basis to assist in shrinkage control; performing inventory cycle counts; assisting with physical counts for inventories; creating reports using inventory information systems; and monitoring prescription inventory for expired pharmaceuticals
  • Supports facility with reporting and paperwork to ensure productivity and pharmaceutical integrity by entering and modifying pharmaceutical data on system and forms; processing and submitting paperwork; creating and maintaining documentation (for example, files, manuals, forms, records, supplies) and communications (for example, memos, correspondence); identifying and resolving discrepancies in record or files; preparing reports of pharmacy activities and inventory (for example, state board mandated testing of counting devices); and informing management about incorrect or inefficient processes and improper service procedures
  • Promotes and maintains the pharmacy's professional reputation and delivers patients with pharmacy products and services in accordance with local, state, and federal laws and corporate policies and procedures by assisting the pharmacist in the prescription fulfillment process; stocking and rotating merchandise and supplies from distribution centers and suppliers; handling claims and returns; completing, maintaining, and securing paperwork, forms, and other required documentation; and maintaining a safe and clean work environment
  • Ensures fulfillment of pharmacy prescriptions in an automated central fill pharmacy in order to maintain a continuous and consistent work-flow to meet daily production and quality goals by using the scanner to identify and select pharmaceutical product and quantity for prescription orders; verifying the size and strength of the product before processing order; verifying display for pack and quantity; entering expiration date and lot numbers; labeling prescriptions; weighing medication for accuracy of quantity; counting or pouring medication for prescription orders; preparing packages and distributing medications in a fast-paced production environment; and replenishing automated counting machines
  • Maintains quality, accuracy, and integrity of inventory (for example, pharmaceuticals, supplies) by utilizing automated inventory control scanner and system to track and ensure the timely and appropriate delivery and stocking of pharmaceuticals and supplies; ensuring adherence to and documentation of inventory control procedures (for example, product strategies, product description discrepancies); auditing and testing pill cell performance per prescribed schedule and procedures; managing pill cell information database; troubleshooting issues with pill cell performance; identifying and properly discarding hazardous waste; processing recalled and expired pharmaceuticals; and disposing or processing return of outdated stock for credit.

Lead Pharmacy Technician

Orlando Health
04.2018 - 11.2019
  • Enter prescriptions into pharmacy filling system with high degree of accuracy and efficiency
  • Provide support for customers, taking the time needed to understand each unique customer situation
  • Aid in onboard of new customers, not limited to but including prescription transfers and account setup
  • Working daily with Pharmacists to ensure the right medications are put in the right packets
  • Count and fill prescription vials and affix labels on bulk prescription items
  • Assist the team in receiving, shipping, counting and packing
  • Inventory control and stock
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.

Pharmacy Technician Supervisor

PillPack
10.2017 - 05.2018
  • Enter prescriptions into pharmacy filling system with high degree of accuracy and efficiency
  • Provide support for customers, taking the time needed to understand each unique customer situation
  • Aid in onboarding of new customers, not limited to but including prescription transfers and account setup
  • Working daily with Pharmacists to ensure the right medications are put in the right packets
  • Count and fill prescription vials and affix labels on bulk prescription items
  • Assist the team in receiving, shipping, counting and packing
  • Inventory control and stock

Pharmacy Technician

Apthorp
01.2017 - 10.2017
  • Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist
  • Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs
  • Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
  • Protects patients and employees by adhering to infection-control policies and protocols
  • Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies
  • Maintains records by recording and filing physicians' orders and prescriptions
  • Generates revenues by calculating, recording, and issuing charges
  • Ensures medication availability by delivering medications to patients and departments
  • Prepares reports by collecting and summarizing information
  • Contributes to team effort by accomplishing related results as needed.

Crew/Cashier

DUNKIN DONUTS
05.2014 - 09.2014
  • Maintain sanitation, health, and safety standards in work areas
  • Clean food preparation areas, cooking surfaces, and utensils
  • Verify that prepared food meets requirements for quality and quantity
  • Take food and drink orders and receive payment from customers
  • Clean, stock, and restock workstations and display cases
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously
  • Serve orders to customers at windows, counters, or tables
  • Prepare and serve beverages such as coffee and fountain drinks
  • Pre-cook items such as bacon, to prepare them for later use
  • Mix ingredients such as pancake or waffle batters
  • Prepare dough, following recipe
  • Order and take delivery of supplies
  • Issue receipts, refunds, credits, or change due to customers
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Education

Associates Degree -

Valencia College
Orlando, FL

High School Diploma - undefined

Seminole Ridge High School
West Palm Beach, FL

Skills

  • Energetic
  • Inventory
  • Self Motivated
  • Time Management
  • Pharmacy Tech
  • Prior Authorization
  • Hospital
  • Pharmacy
  • Data Entry
  • Typing
  • Outlook
  • Word
  • Medication Storage and Labeling
  • Inventory Tracking
  • Cleaning and Sanitizing
  • Payment Processing
  • Chemical Handling
  • Bulk Medicine Prepacking
  • Answering and Routing Calls
  • Inventory Management
  • Regulatory Compliance
  • Cash Register Operations
  • Relationship Building
  • Prescription Pricing
  • Verbal and Written Communication
  • Prioritization and Organization

Timeline

Nuclear Pharmacy Technician

RLS Nuclear Pharmacy
01.2024 - Current

Pharmacy Technician

Tampa General
08.2022 - Current

Pharmacy Technician PRN

Orange County Medical Clinic/Orange County Corrections
05.2022 - 03.2023

Pharmacy Technician

AdventHealth Hospital
05.2022 - 12.2022

Pharmacy Technician Supervisor

Enhanced Medication Services
02.2021 - 05.2022

Lead Pharmacy Technician

Publix
11.2019 - 01.2021

Lead Pharmacy Technician

Orlando Health
04.2018 - 11.2019

Pharmacy Technician Supervisor

PillPack
10.2017 - 05.2018

Pharmacy Technician

Apthorp
01.2017 - 10.2017

Lead Pharmacy Technician

CVS Pharmacy
12.2014 - 01.2024

Crew/Cashier

DUNKIN DONUTS
05.2014 - 09.2014

Associates Degree -

Valencia College

High School Diploma - undefined

Seminole Ridge High School
Sasha Tiwari