Sasha Uvarova
New York,NY
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
5
5
years of professional experience
Work History
Maitre D'
Jean’s
New York
01.2025 - Current
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Cocktail Server
Fly Fish Group
New York, New York
10.2024 - Current
Head Hostess
Desert 5 Spot
New York, New York
06.2024 - Current
Maitre D'
La Mercerie
New York, New York
01.2024 - 10.2024
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Served as liaison between front-of-house staff and management team for communication purposes.
Restaurant Hostess
Serafina Restaurant
Union Square
10.2023 - 01.2024
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Answered phone calls to take orders, give information and document reservations
Restaurant Hostess
Serafina Restaurant
Serafina E61st
05.2023 - 10.2023
- Answered customer questions about hours, seating, and menu information
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
Server
L.A. Banquets, The Landmark
06.2022 - 03.2023
- Work as a team member to ensure satisfied customers
- Handle food with sanitation and safety in mind
- Served food and beverages promptly with focused attention to customer needs
Crew Member
Chipotle Restaurant
Los Angeles, USA
03.2021 - 01.2022
- Prepared food carefully in response to customer requests or allergies
- Greeted customers with a friendly and helpful attitude
- Handled food with sanitation and safety in mind
Server
Grill Grad
Moscow, Russia
05.2021 - 08.2021
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Worked at high-paced corporate banquet environments
- Served food and beverages promptly with focused attention to customer needs
- Bussed and reset tables to keep dining room and work areas clean
Hostess
Grill Grad
Moscow, Russia
01.2021 - 05.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
Courier
Flower Courier
Moscow, Russia
09.2020 - 01.2021
- Verified package information to check for accuracy and completeness
- Contacted customers to confirm delivery details and locations
- Drove safely at all times to avoid accidents and harm
Education
High school -
California Virtual Academy Los
12.2024
Skills
- Teamwork
- Problem-Solving
- Detail
- Phone Etiquette
- Relationship Building
- Fluent in Russian Language
Timeline
Maitre D'
Jean’s
01.2025 - Current
Cocktail Server
Fly Fish Group
10.2024 - Current
Head Hostess
Desert 5 Spot
06.2024 - Current
Maitre D'
La Mercerie
01.2024 - 10.2024
Restaurant Hostess
Serafina Restaurant
10.2023 - 01.2024
Restaurant Hostess
Serafina Restaurant
05.2023 - 10.2023
Server
L.A. Banquets, The Landmark
06.2022 - 03.2023
Server
Grill Grad
05.2021 - 08.2021
Crew Member
Chipotle Restaurant
03.2021 - 01.2022
Hostess
Grill Grad
01.2021 - 05.2021
Courier
Flower Courier
09.2020 - 01.2021
High school -
California Virtual Academy Los