Chase Froman
New York,NY
Summary
Friendly and organized professional with strong experience in customer service, event coordination, and front-of-house operations. Skilled in creating welcoming guest experiences, managing high-volume environments, and supporting seamless event execution with attention to detail and efficiency.
Overview
4
4
years of professional experience
Work History
Maitre D'
Ilili Midtown
New York, New York
11.2025 - Current
- Delivered a seamless guest experience while coordinating reservations, seating flow, and VIP accommodations for 180+ nightly covers in a fast-paced fine dining environment.
- Managed high volumes of phone inquiries, addressing reservations, special requests, and guest concerns to enhance guest satisfaction.
- Resolved guest concerns promptly, reinforcing restaurant’s reputation for excellence and ensuring continued guest loyalty.
- Trained host team members on reservation systems and guest service standards, improving team knowledge and operational efficiency.
Administrative Assistant
Rochester Regional Health
Batavia, NY
05.2025 - 10.2025
- Coordinated scheduling and patient communications for up to six orthopedic physicians in a high-volume specialty practice.
- Managed scheduling, insurance verification, and patient record management using Epic EMR system
- Handled incoming calls, resolved patient inquiries, and directed messages to clinical staff
- Prepared and organized patient charts and documentation prior to visits
- Collaborated with providers, nurses, and medical assistants to ensure smooth patient flow
- Maintained and updated patient records with visit summaries, contact details, and referral information
Event Assitant
Maison Albion
Albion, NY
04.2025 - 10.2025
- Assisted lead planners with full wedding-day coordination, including timelines, vendor management, and ceremony/reception setup.
- Conducted venue walkthroughs and pre-event meetings, documenting client preferences and ensuring accurate detail management.
- Executed weddings and private events for 100+ guests, ensuring seamless operations and guest satisfaction.
- Managed décor placement, table settings, and event styling in alignment with design boards and couple’s vision, enhancing overall event experience.
- Assisted with guest flow, ceremony cues, seating arrangements, and troubleshooting unexpected day-of issues with poise.
Host/Event Coordinator
Copelands of New Orleans
Jacksonville, FL
06.2022 - 12.2024
- Managed reservations and coordinated seating flow to enhance guest satisfaction
- Communicated with clients to confirm event logistics, including seating arrangements, menus, and guest arrival coordination
- Utilized Tripleseat for efficient management of private event bookings and contracts
- Led hosting duties during peak hours
- Provided friendly service in a high-volume dining environment
Education
Associate of Science - Business Administration And Management
State University of New York
NY05-2022
Skills
Reservation Management
Customer Service
High Volume Operations
Attention to Detail
Organization
Multitasking
Problem Solving
Teamwork
Communication
Professionalism
Timeline
Maitre D'
Ilili Midtown
11.2025 - Current
Administrative Assistant
Rochester Regional Health
05.2025 - 10.2025
Event Assitant
Maison Albion
04.2025 - 10.2025
Host/Event Coordinator
Copelands of New Orleans
06.2022 - 12.2024
Associate of Science - Business Administration And Management
State University of New York