Marquis Mc Ghee
Summary
I am a graduate with a BA in Theatre performance from Kean University.Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Maitre D'
Summit House/All My Friends LLC
Summit, NJ
03.2024 - Current
- Managed dining room operations, ensuring optimal guest experience and satisfaction.
- Supervised front-of-house staff, providing training and support for service excellence.
- Coordinated reservations and seating arrangements to maximize table turnover and efficiency.
- Developed and implemented service standards, enhancing overall dining experience consistency.
Supervisor
Thriveworks
Fredericksburg, VA
01.2023 - 07.2023
- Supervised daily operations ensuring compliance with company policies and procedures.
- Developed training materials to onboard new employees, streamlining the orientation process.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Collaborated with department heads to identify staffing needs and develop job descriptions.
- Supported human resources department with hiring process, conducting interviews, and onboarding new employees.
Customer Service Representative/Team Lead
Thriveworks
Fredericksburg, VA
01.2022 - 01.2023
- Led team of representatives in delivering high-quality customer service and support.
- Implemented feedback mechanisms to improve service delivery and customer satisfaction.
- Streamlined communication processes between departments to resolve customer issues efficiently.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Call Center Customer Service Representative
Renewal by Andersen
Cranford, NJ
04.2020 - 12.2021
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
Maitre d'/Manager
Montclair Social Club
Montclair, NJ
07.2018 - 03.2020
- Resolved guest inquiries and complaints promptly, fostering positive relationships and repeat business.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelors of Arts - Theatre
Kean University
Union, NJ05-2019
High School - undefined
Montclair High School
Montclair, NJ06-2012
Skills
- Exceptional communication
- Fine-dining expertise
- Reservation management
- Effective multitasking
- Greeting guests
- Hospitality service expertise
- Reservation coordination
- Salesmanship
- Team management
Timeline
Maitre D'
Summit House/All My Friends LLC
03.2024 - Current
Supervisor
Thriveworks
01.2023 - 07.2023
Customer Service Representative/Team Lead
Thriveworks
01.2022 - 01.2023
Call Center Customer Service Representative
Renewal by Andersen
04.2020 - 12.2021
Maitre d'/Manager
Montclair Social Club
07.2018 - 03.2020
High School - undefined
Montclair High School
Bachelors of Arts - Theatre
Kean University