Sasha Yawar

• Supported administrative and client service operations for a growing behavioral health practice serving 5,000+ clients, 35+ licensed providers, and 4+ clinical interns in a fully remote environment.

• Managed 40+ client and provider inquiries daily across phone, email, and live chat, delivering timely and empathetic support while maintaining accurate documentation and responsive day to day operations.

• Coordinated 50+ behavioral health appointments weekly across a network of 35+ providers and 4+ interns, including new intakes, recurring sessions, cancellations, rescheduling, and availability management to improve access to care and minimize scheduling disruptions.

• Verified insurance eligibility and benefits for 100+ prospective and new clients monthly, supporting accurate intake decisions, reducing administrative delays, and helping clients understand coverage prior to receiving services.

• Managed provider calendars, caseload availability, and scheduling workflows across a large clinical team, proactively resolving conflicts and matching client needs with appropriate provider availability.

• Served as a primary point of contact throughout the client journey, guiding prospective and established clients through intake, insurance questions, scheduling, documentation requirements, account access, and next steps.

• Researched and resolved complex client concerns involving insurance, scheduling, documentation, practice policies, account access, and service coordination, helping reduce unnecessary provider involvement and improve administrative efficiency.

• Troubleshot technical issues involving telehealth platforms, scheduling systems, client portals, electronic forms, and other digital practice tools, helping clients access behavioral health services with fewer barriers.

• De escalated sensitive and emotionally charged interactions through active listening, clear communication, solution focused problem solving, and appropriate escalation, helping preserve positive client relationships and service continuity.

• Facilitated communication between 35+ clinicians, interns, clients, and administrative staff, helping ensure time sensitive scheduling changes, service concerns, and administrative needs were addressed promptly.

• Communicated complex healthcare, insurance, and administrative information in clear and accessible language, enabling clients to better understand practice procedures, benefits, and available next steps.

• Maintained confidential electronic records across a client population of 5,000+ individuals, demonstrating strong attention to accuracy, discretion, data integrity, and HIPAA compliant documentation practices.

• Collaborated with clinical and administrative teams to identify recurring scheduling, communication, intake, and operational barriers and implement practical workflow improvements.

• Supported high volume practice operations by independently prioritizing competing requests, responding to urgent concerns, and adapting quickly to changes in provider schedules, client needs, and organizational priorities.

• Coordinated community outreach initiatives connecting individuals with mental health resources, supporting increased awareness of available behavioral health services and access to care.

• Supported organizational compliance by following applicable confidentiality, employment, documentation, and workplace procedures while exercising sound judgment with sensitive client and employee information.

• Coordinated daily program operations, streamlining staff scheduling, addressing classroom needs, and ensuring accurate recordkeeping and administrative tasks.
• Functioned as a primary communication resource for staff and families, addressing questions and resolving daily concerns with professionalism and discretion.
• Balanced multiple competing priorities in fast-paced environment, ensuring organization, accuracy, and timely follow-through on tasks.
• Maintained student and program records and supported compliance with established organizational procedures.
• Partnered with staff and leadership to address operational challenges and foster supportive environment for students and families.

• Delivered personalized customer service by assisting customers with purchases, answering product questions, and addressing service needs to enhance customer satisfaction.
• Resolved customer concerns through attentive communication and problem solving to ensure positive experiences and loyalty.
• Processed financial transactions accurately and supported daily point of sale operations.
• Maintained organized inventory while supporting merchandise management and product presentation to optimize store operations.

• Developed and delivered engaging Mathematics and Language Arts instruction for students in grades 1 through 4, fostering academic growth and enthusiasm for learning.
• Communicated regularly with students, families, colleagues, and school leadership to support academic progress and address classroom needs, enhancing collaboration and understanding.
• Managed instructional and administrative responsibilities, ensuring accurate recordkeeping and an organized classroom environment conducive to learning.
• Adapted communication and problem solving approaches to address individual student and family needs.