Sashe’a Hawkins
Relocating To North Carolina
Summary
Proven problem-solver and efficient team player with expertise in packaging, attention to detail, and exceeding productivity targets at Amazon. Skilled in Microsoft Office and adept at fostering client relationships, consistently meeting US Bancorp's KPIs. My background merges heavy lifting with financial service excellence, showcasing versatility and a commitment to quality. Relocating to North Carolina, and excited to contribute my skills to a new opportunity.
Overview
2
2
years of professional experience
Work History
Overnight Delivery Warehouse Associate (Seasonal)
Amazon
10.2024 - 01.2025
- Ensured safe working conditions near operational machines.
- Performed inventory control, such as counting, and stocking merchandise.
- Utilized technology to boost efficiency in the order picking process.
- Modified storage layouts in response to evolving demand and product changes.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed lifting tasks involving items weighing up to 50 pounds.
- loaded conveyor belts, transport, and stage deliveries to be picked up by drivers.
- standing in one place for long periods, walking around, or climbing stairs.
CEFS Contact Center Personal Banker
US Bankcorp
02.2023 - 03.2024
- Built trust with clients through effective interpersonal communication.
- Supported customers in opening and closing accounts.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Handled 150-200 inbound calls each day, delivering prompt and professional resolutions.
- Processed transactions such as loan payments, fund transfers, and check reorders, ensuring accuracy and compliance with bank policies.
- Demonstrated exceptional active listening, questioning, and de-escalation techniques to provide outstanding customer service.
- Proficient in technical troubleshooting within a 24-hour banking environment.
- Maintains adherence to key performance indicators for efficiency and quality.
- Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position.
Education
High School Diploma -
Oak Park High Schol
Oak Park, MISkills
- Data entry
- Customer service
- Zendesk,
- Salesforce,
- Microsoft Outlook,
- 30 wpm typing speed
- Packaging and labeling
- Attention to detail
- Problem-solving
- Order fulfillment
- Heavy lifting
Timeline
Overnight Delivery Warehouse Associate (Seasonal)
Amazon
10.2024 - 01.2025
CEFS Contact Center Personal Banker
US Bankcorp
02.2023 - 03.2024
High School Diploma -
Oak Park High Schol
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