Sashondre Dugas
Katy,TX
Summary
Seeking a highly rewarding professional career in a challenging and healthy work environment. Utilize skills and knowledge efficiently for organizational growth. Motivated to excel in role and make a positive impact on organizational success.
Overview
16
16
years of professional experience
Work History
Loan Processor/Senior Debt Collector
SOUTHERN FEDERAL CREDIT UNION
Houston, TX
04.2017 - 08.2024
- Prepared letters to send to customers whose accounts were delinquent, and managed irreconcilable accounts in collection queue
- Collected on Mastercards, Unsecured loans and Secured loans established with SFCU
- Reviewed unsecured and secured loans for re-aging, extensions, refinancing, and skips
- Negotiated payment arrangements with customers who had delinquent loans
- Verified and updated Bankruptcy case information for chapters 7,11,12, and 13 from Third party law firms into the company's database as instructed through inbound calls
- Collected and stored Trustee Bankruptcy checks
- Prepared affidavits, deficiency balance letters and other collection documents, such as legal correspondence
- Organized and maintained documents in paper or electronic filing system
- Filed Repossession through Third party agencies on Auto loans ranging from 60 +plus in delinquent status
- Worked with Homeowners Association to reconcile with Mortgages 60 or more days past due
- Reviewed loan liner agreements to ensure that they are complete and accurate according to credit union policy
- Recommended Charger-offs on unsuccessful debt attempts, as well as updated credit and loan files as needed
Disaster Recovery Specialist
American Red Cross
Houston, TX
03.2018 - 03.2019
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
- Established strong relationships with external agencies for effective coordination during crisis events.
- Optimized information sharing between departments by designing a centralized incident management system.
- Evaluated third-party vendors'' services to ensure alignment with the organization''s disaster recovery requirements.
- Determine callers needs in an appropriate manner through active listening. Accesses internal computer-based systems to verify caller’s status and guide their call as needed.
- Provided information and referrals to callers to help them access resources that support their recovery. Enters caller information into computer-based systems to track call activity and to ensure the accurate tracking of inquiries and their status.
- Worked in an effective manner with Supervisor and other Red Cross staff Positively and accurately represents the American Red Cross in all interactions with clients and partner agencies. Performs other duties as assigned.
Benefit Specialist
AON HEWITT
Houston, TX
07.2010 - 09.2013
- Researched American Airlines employee benefits, health, safety practices, and recommended changes or modifications to existing employees healthcare insurance policies
- Ensured the policy requirements were filled, including any necessary medical examinations and the completion of all appropriate forms
- Explained policy features, disadvantages and advantages of various insurance policies as well as enrolled employees in health coverage insurance during open enrollment
- Provided services for insurance companies such as: UnitedHealth Group, Blue Cross Blue Shield, Aetna and UTMB
- Researched and analyzed healthcare plans, including medical, dental, vision, and disability coverage
Patient Account Representative
UNIVERSITY GENERAL HOSPITAL
Dallas, TX
07.2008 - 09.2011
- Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations
- Communicated with patients, faculty, students, insurance companies and other departments to resolve patient accounts
- Performed bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
- Collected and followed up on all accounts assigned prior to, during, or after admission and discharge
- Communicated financial policies to all patients
- Verified, researched, and completed all paperwork to bill Medicare and Medicaid claims for reimbursement
Education
M.B.A. - Business Administration - Finance
HOUSTON COMMUNITY COLLEGE
Houston, TX05.2019
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
- File Management
- Customer Service
- Credit and collections
- Financial document review
- Application Review
- Proficient in Software
- Crisis communication
- Disaster Simulation Exercises
- Disaster Response
- Patient Care
Timeline
Disaster Recovery Specialist
American Red Cross
03.2018 - 03.2019
Loan Processor/Senior Debt Collector
SOUTHERN FEDERAL CREDIT UNION
04.2017 - 08.2024
Benefit Specialist
AON HEWITT
07.2010 - 09.2013
Patient Account Representative
UNIVERSITY GENERAL HOSPITAL
07.2008 - 09.2011
M.B.A. - Business Administration - Finance
HOUSTON COMMUNITY COLLEGE