Sashua Cleveland
Sellersburg,IN
Summary
Family services professional that is detail-oriented with the ability to work with individuals from diverse backgrounds and navigate sensitive situations with professionalism and empathy. Skilled in active listening, conflict resolution, critical thinking, and accurate recordkeeping. Committed to providing respectful, responsive service while maintaining confidentiality, organizational accuracy, and the highest standards of professionalism.
Overview
23
23
years of professional experience
Work History
Family Case Manager II
Indiana Department of Child Services
Jeffersonville, IN
06.2024 - 06.2026
- Investigated reported incidents of child abuse and neglect to determine validity of allegations. Conducted safety and risk assessments.
- Prepared court reports and testified in court hearings.
- Managed case progression, created and implemented case plans tailored to individual needs, coordinated services with community agencies to work towards reunification or maintain family bonds.
- Conducted regular home visits and family team meetings.
Case Manager III
PharmaCord, Hybrid
Jeffersonville, IN
11.2021 - 01.2024
- Guided patients through benefit investigations, prior authorizations and denial appeals, and financial qualifications for assistance programs to ensure access to necessary resources.
- Coordinated patient care plans with healthcare providers and stakeholders.
- Managed communication between patients and insurance companies for medication access.
- Assessed patient needs to develop individualized treatment strategies.
Chain/On Premise Sales Representative
High Country Beverage
Grand Junction, CO
06.2014 - 07.2021
- Managed distribution, inventory, and sales for all products at High Country Beverage while achieving sales and distribution targets. Executed retail account objectives, ensuring effective merchandising, POS placement, product resets, and quality assurance. Adhered to liquor laws.
- Developed relationships with local retailers and retail chain managers to enhance product visibility.
- Other positions held include sales trainee, graphic design in sign shop, space planning analyst, and inside sales.
Teller/New Accounts Representative
Coloramo Credit Union
Grand Junction, CO
10.2008 - 07.2010
- Balanced cash drawer, vault, and ATM.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions.
- Open and closed accounts along with account maintenance.
Assistant Customer Service Manager
Bank of the West
Fruita, CO
06.2008 - 08.2008
- Duties include customer service, teller, train, coach upselling techniques, open and close branch, and supervise employees.
- Audited tellers, vault, ATM, and monetary instrument logs.
- Run and assess manager reports such as NSF and GL's.
- Multi-tasking several computer programs at a time.
Teller Supervisor/Universal Banker III.
American National Bank
Clifton, CO
12.2006 - 06.2008
- Provided customer service by assisting customers with banking needs and inquires.
- Audited, trained, and coached tellers to promote bank products.
- Balanced and audited cash drawers, vault, ATM, TCD, and monetary instrument logs.
- Open and closed accounts, account management, while multi-tasking on several computer programs at a time.
Office Assistant/Purchasing Agent
Smoke Shop Tobacco Outlet
New Albany, IN
10.2003 - 07.2006
- Multi-location product ordering, identifying purchasing patterns, manage vendor relationships, shipment coordination, attended trade shows.
- Implemented inventory control point-of-sales software, building data base of products with cost and retail prices, supplier, and inventory.
- Audited the retail outlet.
- Trained and provided end-user support.
Education
Bachelor of Arts - Criminal Justice
Colorado Mesa University
Grand Junction, CO12-2013
Associate of General Studies & Certificate of Supervision -
Indiana University Southeast
New Albany, IN08-2006
Skills
- Case management
- Critical thinking
- Detail Oriented
- Conflict resolution
- Cultural competency
- Teamwork and collaboration
- Customer service
- Communication skills
- Leadership
Timeline
Family Case Manager II
Indiana Department of Child Services
06.2024 - 06.2026
Case Manager III
PharmaCord, Hybrid
11.2021 - 01.2024
Chain/On Premise Sales Representative
High Country Beverage
06.2014 - 07.2021
Teller/New Accounts Representative
Coloramo Credit Union
10.2008 - 07.2010
Assistant Customer Service Manager
Bank of the West
06.2008 - 08.2008
Teller Supervisor/Universal Banker III.
American National Bank
12.2006 - 06.2008
Office Assistant/Purchasing Agent
Smoke Shop Tobacco Outlet
10.2003 - 07.2006
Bachelor of Arts - Criminal Justice
Colorado Mesa University
Associate of General Studies & Certificate of Supervision -
Indiana University Southeast