Tamara Moultrie
Indianapolis,IN
Summary
Experienced Family Case Manager specializing in crisis intervention and community outreach. Focused on empowering families through effective case management and conflict resolution. Facilitates multidisciplinary collaboration to achieve optimal outcomes for children and families.
Overview
16
16
years of professional experience
Work History
Family Case Manager Perm II
State of Indiana
Greater Indianapolis, United States
2024.09 - Current
- Investigated reported cases of child abuse, neglect, or dependency, verified the validity of claims, and provided recommendations to the Juvenile Court or County Director regarding case resolutions.
- Evaluated the risk level of further injury or harm to the child, determining if the child faced immediate danger; if necessary, facilitated the child's removal from the family to ensure their safety in a secure environment.
- Conducted needs assessments to identify suitable treatment options for families and children who have been reported as abused or neglected.
- Prepared and presented pre-dispositional and progress reports, maintained comprehensive case files, and created briefing documents to inform the community child protection team's decision-making.
- Formulated case plans that empowered families and children to achieve self-sufficiency in a safe and nurturing environment while ensuring a permanent home for the child.
- Developed 'informal adjustment' plans with families and children, facilitating diversion from the juvenile justice system and promoting family stability.
- Monitored and assessed treatment programs and providers to ensure alignment with the established case plan.
- Designed discharge and transition programs to support families and children in attaining and maintaining self-sufficiency within a secure setting.
- Visited children in out-of-home placements to support efforts for family reunification, adoption, or independent living.
- Conducted home studies and compiled family histories, recommending suitable adoption placements that supported children's best interests.
- Coordinated with community resources to facilitate access to necessary services.
- Provided case management services to families in need of assistance.
- Educated families on available resources and support programs for better outcomes.
- Engaged in advocacy activities to ensure families are receiving appropriate services from various agencies.
Family Support Specialist
HealthNet
, United States
2023.09 - 2024.09
- Conduct weekly home visits with families Prenatal-3yr, providing essential parenting resources and support.
- Guided families through complex social service systems, facilitating access to essential support and benefits.
- Administered developmental screenings to monitor child progress and recommend interventions.
- Assessed family needs and developed customized intervention plans, promoting optimal child development and well-being.
- Implement and monitor action plans, achieving significant improvements in family stability and child developmental milestones.
- Managed case files for high-risk families, delivering tailored support and intervention for enhanced family stability.
- Connect families to healthcare services and ensure home safety measures are in place.
- Deliver tailored parenting resources, enhancing parent-child interactions and fostering a nurturing home environment.
- Facilitate parent-child activities to enhance interaction and bonding.
- Develop and introduce new parent-child engagement activities, fostering stronger family bonds and improved child outcomes.
- Maintain positive relationships with community partners to enhance resource availability.
Survivors Service Advocacy Manager
The Julian Center
Indianapolis, United States
2020.05 - 2023.01
- Provide support, advocacy, options and referrals to victims of domestic violence, sexual assault, stalking and other violent crimes.
- Provide crisis intervention, follow-up, support advocacy, information and referrals to victims in person and phone.
- Evaluated victim safety and developed safety plans, coordinating housing options to ensure immediate support.
- Facilitated legal advocacy for clients by guiding them through protection orders, victims' compensation, divorce filings, child support, and court processes.
- Cultivated strong partnerships with local and statewide stakeholders to enhance service delivery and advocacy efforts.
- Supervise and mentor direct services staff on advocacy and youth programming.
- Created an inclusive and supportive environment in safe house and office by implementing policies that promote diversity.
- Identify resources within the community and maintain good working relationships with community programs offering assistance to clients.
- Immediately report suspected child abuse and neglect to Child Protection Services.
- Completed projects in a timely manner to implement new processes within departments.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Coached employees through day-to-day work and complex problems.
- Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients or employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Skills: Fundraising, Social Services, +7 skills
Survivors Service Advocate
The Julian Center
, United States
2019.02 - 2020.05
- Managed a caseload of 15-20 families, providing tailored support and resources to meet their unique needs.
- Provided advocacy support to individuals in need, connecting them with essential resources.
- Managed clients with housing needs including employment, connecting with other non-profit agencies for resources and connecting with physical and mental health care providers.
- Conducted intake assessments for new shelter residents and transitional housing programs.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Conducted weekly meets with each resident monitoring their progress in meeting their goals.
- Developed and implemented realistic development timelines to guide clients through successful transitions.
- Facilitated educational groups on self-esteem, employment, self-care, and housekeeping skills, empowering clients with essential life skills.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Made recommendations to DCS court for the return of children to their families.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Briefed program manager, supervisor and staff on client progress and processes in individual supervision and team meetings.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Provided residents' agreement and program rules and ensured all clients are in compliance and safe.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Triage and Intake Specialist
The Julian Center
, United States
2017.11 - 2019.02
- Assists survivors with immediate needs pertaining to safety, well-being and necessities.
- Identified and facilitated appropriate referrals for survivors to ensure access to essential services.
- Managed internal and external referrals from Julian Center crisis line, local, law enforcement, and other community partners.
- Provided support for 24/7 crisis desk and committed to being on-call for advocacy services as needed.
- Maintained client files to include conversations, warnings, progress towards goals and documentation of any incidents.
- Assisted in resolving complex functional problems impacting client experiences, enhancing overall support.
- Evaluated program effectiveness and implemented changes to improve client engagement and outcomes.
- Facilitated and attended community outreach, educational events, community meetings, and trainings.
- Participated in Crisis Intervention/Prevention training, Blood borne pathogen training and other trainings deemed necessary.
- Demonstrated effective communication skills in building relationships with all employees and clients.
- Maintained strict confidentiality of all information.
- Maintained grant compliance through data entry and submitting reports in a timely manner.
- Developed audit recommendations for future audits.
- Assessed operational challenges to create strategies for enhanced efficiency.
- Conducted analysis to determine effectiveness of operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Worked in collaboration with program and all other agency staff to facilitate a team environment.
- Skills: Teamwork, Problem Solving, +5 skills
State Eligibility Consultant
State of Indiana
, United States
2014.12 - 2019.02
- Managed annual caseload of 450-600 clients, ensuring timely eligibility determinations.
- Reviewed eligibility recommendations and information provided by contract staff and made eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations and guidelines.
- Conducted full eligibility interviews for SNAP, TANF and Medicaid applicants.
- Guided clients through eligibility forms and applications, improving completion rates and client understanding.
- Resolved discrepancies with client applications to verify eligibility.
- Analyzed data matches to identify inconsistencies and unreported information, enhancing data accuracy.
- Processed and certified documents for accuracy and compliance with government regulations.
- Kept current on all changes in rules, regulations and guidelines regarding individual benefit programs.
- Communicated with people from various cultures and backgrounds on application process.
- Demonstrated expertise in social services and community outreach programs.
Medicaid Eligibility Specialist
ACS,Inc
, United States
2010.05 - 2014.12
- Verified income, assets, and financial/legal documents of applicants to ensure compliance with eligibility standards.
- Utilized automated program to determine eligibility of state assistance programs.
- Reviewed applications for various aid programs and assessed qualification criteria to determine appropriate assistance.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Obtained release forms and medical records for clients.
- Reviewed regulations and program requirements with clients.
- Assisted clients with completion of applications and paperwork.
- Verified all information was gathered accurately and met State policies.
- Demonstrated advocacy skills to support client needs.
Education
Human Services
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Social Services
- Case management
- Crisis intervention
- Community outreach
- Client engagement
- Problem solving
- Effective communication
- Domestic violence intervention
- Reliability
- Professionalism
- Multitasking Abilities
- Multidisciplinary team collaboration
- Case coordination
- Conflict resolution
Timeline
Family Case Manager Perm II
State of Indiana
2024.09 - Current
Family Support Specialist
HealthNet
2023.09 - 2024.09
Survivors Service Advocacy Manager
The Julian Center
2020.05 - 2023.01
Survivors Service Advocate
The Julian Center
2019.02 - 2020.05
Triage and Intake Specialist
The Julian Center
2017.11 - 2019.02
State Eligibility Consultant
State of Indiana
2014.12 - 2019.02
Medicaid Eligibility Specialist
ACS,Inc
2010.05 - 2014.12
Human Services
Ivy Tech Community College of Indiana