Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Jaclyn Torres

Philadelphia,PA

Summary

Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Case Manager CADC Intern

We level up
Lawrenceville, NJ
07.2023 - Current

Initial case management assessment

  • Brief Situational Confidence Questionnaire
  • Comprehensive Biopsychosocial
  • Presence in treatment letters
  • Medical records
  • FMLA/STD paperwork
  • Financials
  • Discharge planning
  • Coordination of benefits

Behavioral Health Technician

We Level Up
Lawrenceville, NJ
07.2022 - 07.2023
  • Intake
  • De-escalating
  • Monitor phone calls
  • Room searches
  • Inventory belongings
  • Kipu
  • Consent forms
  • Room changes
  • Monitor smoke breaks
  • Daily rounds
  • Gather clients for groups/meals

Detox Case Manager

Pyramid Healthcare Inc.
Langhorne, PA
06.2021 - 09.2022
  • Meet with clients for individual sessions
  • Asam
  • Discharge management plans
  • Setting up next LOC
  • Setting up transportation
  • Place clients on bed board for residential treatment
  • Presence in treatment letters for probation officers or court documents
  • Smartsheets
  • Intake Searches/ contraband searches
  • Attend team meetings
  • Inspect packages that are dropped off for detox unit
  • Notify admissions on daily census

Behavioral Health Technician

Libertae, Inc
Bensalem, PA
11.2020 - 06.2021
  • Understand unit rules and regulations.
  • Administer medications
  • Attend team meetings
  • Interact with all ages of children that are here with their mothers
  • Assist nursing and counseling staff in maintaining program schedule.
  • Room checks (check beds are made, no food in room, clothes are neatly put away, no clutter on dressers and desks.)
  • Help chart vital signs of clients
  • Recognize inappropriate behavior and intervene as necessary
  • Monitor urine collection
  • Inspect packages brought to the unit
  • Notify admission of daily census
  • Assist with serving meals
  • Assist group leaders when necessary to assemble patients for group activities on or off the unit.
  • Answer phones and take messages
  • Facilitate or co-facilitate group activities as per schedule
  • Bring charts to Medical Records within 24 hours of patient's discharge
  • Maintain cleanliness of the unit: monitor areas that patients are assigned to clean
  • Process admissions forms
  • Read addictions recovery assistant log book and communication book daily

Receptionist

vivid hair lounge
Feasterville-Trevose, PA
07.2020 - 09.2020
  • Answering phones
  • Booking appointments
  • Greeting customers
  • Setting up
  • Washing clients

Banquet Server

Philmont Country Club
Huntingdon Valley, PA
01.2014 - 12.2015
  • Stack/unstack chairs
  • Greet
  • Serve food/drinks

Manager

toppers frozen yogurt
Philadelphia, PA
01.2010 - 12.2013
  • Open/closing store
  • Setting up
  • Counting registers
  • Making schedules
  • Inventory/stock

Education

High school diploma -

Agora Cyber Cs
06.2013

Skills

  • Social services
  • Problem solving
  • Managing social services clients
  • Time Management
  • Care plans
  • Crisis Intervention
  • Medication administration
  • Social worker experience
  • Discharge planning
  • Communication
  • Behavioral Therapy
  • Management experience
  • Addiction counseling
  • Organizational skills
  • Case worker experience
  • Serving experience
  • Individual / group counseling
  • Social services counselor experience
  • Behavioral health
  • Front Desk
  • Critical thinking
  • Social Listening
  • Teamwork
  • Microsoft Word
  • Regulatory compliance
  • Team collaboration
  • Court mandated reporter
  • Family education
  • Microsoft Office
  • Biopsychosocial assessment
  • Documentation standards

Certification

• CADC Intern
• CPR Certification
• AED Certification

Languages

English

Personal Information

Authorized To Work: US

Timeline

Case Manager CADC Intern

We level up
07.2023 - Current

Behavioral Health Technician

We Level Up
07.2022 - 07.2023

Detox Case Manager

Pyramid Healthcare Inc.
06.2021 - 09.2022

Behavioral Health Technician

Libertae, Inc
11.2020 - 06.2021

Receptionist

vivid hair lounge
07.2020 - 09.2020

Banquet Server

Philmont Country Club
01.2014 - 12.2015

Manager

toppers frozen yogurt
01.2010 - 12.2013

High school diploma -

Agora Cyber Cs
Jaclyn Torres