Kammie Howard
Cincinnati
Summary
Dedicated case manager and human services professional with experience in mental health, veteran services, direct care, customer service, and healthcare support. Seeking opportunities to continue helping individuals achieve stability, independence, and improved quality of life.
Overview
11
11
years of professional experience
Work History
SSVF CASE MANAGER
Talbert House
Cincinnati
07.2025 - Current
- Provide case management services to veterans and their families through the Supportive Services for Veteran Families (SSVF) program.
- Conduct assessments, develop individualized housing stability plans, and monitor client progress.
- Conducted assessments to determine client needs and eligibility for programs.
- Developed individualized service plans tailored to client goals and challenges.
- Coordinate housing resources, landlord communication, rent and utility assistance, and community referrals.
- Assist veterans with budgeting, employment resources, benefits navigation, and long-term housing stability.
- Complete home visits, maintain case documentation, and ensure compliance with program requirements.
- Facilitated regular follow-up meetings to monitor client progress and needs.
- Monitored veteran's progress toward achieving independent living goals through regular home visits and telephone contacts.
- Educated clients on benefits, entitlements, and available support systems.
- Developed relationships with landlords in order to identify safe, affordable housing options for clients.
- Maintained contact with landlords throughout the duration of a veteran's stay in order to ensure compliance with lease agreements.
- Arranged transportation for veterans to ensure access to necessary appointments or job interviews.
- Collaborated with community organizations to enhance service delivery options.
- Tracked data related to program outcomes using established software programs.
- Cultivated relationships with local businesses and organizations that could provide employment opportunities for veterans.
- Provided supportive services such as financial literacy, employment assistance, budgeting, crisis intervention and advocacy.
- Provided educational workshops on topics such as money management, parenting skills and conflict resolution strategies.
- Created presentations about SSVF programming that included detailed information about eligibility criteria, services offered and success stories from past participants.
Mental Health Case Manager
Best Behavioral Health
Cincinnati
04.2022 - 04.2026
- Provided comprehensive case management services to individuals experiencing mental health challenges.
- Conducted assessments, developed treatment goals, and coordinated care with providers and community resources.
- Assisted clients with accessing benefits, housing, transportation, healthcare, and social services.
- Monitored client progress, completed documentation, and maintained compliance with agency standards.
- Advocated for clients and supported crisis intervention, stabilization, and recovery-focused services.
- Coordinated client assessments and developed individualized care plans.
- Facilitated support groups to enhance client coping skills and community connections.
- Monitored client progress and adjusted treatment plans as needed.
- Provided crisis intervention and emotional support during critical situations.
In-Home Caregiver
Tender Hearts
02.2020 - 03.2022
- Provide direct companion care to clients.
- Perform light housekeeping within client homes.
- Assist with transportation and personal care needs.
Direct Care Professional
New Hope and Horizons
04.2019 - 02.2020
- Assisted individuals with disabilities.
- Supported household chores, medical appointments, and medication administration.
STNA
Twin Towers
01.2018 - 04.2019
- Worked directly with nursing staff.
- Assisted seniors with daily living activities.
- Maintained charts and documentation.
Front Desk Receptionist
Westin Hotel
Cincinnati
08.2015 - 01.2017
- Welcomed guests to hotel lobby, creating positive first impressions.
- Coordinated multi-line phone system for efficient handling of guest inquiries and reservations.
- Supported customers in high-volume environment, ensuring satisfaction and timely service.
- Maintained cash register operations.
Education
Colerain High School
Cincinnati, OHSkills
- Case Management, Mental Health Services, Crisis Intervention, Resource Coordination, Housing Assistance, Veteran Services, Care Planning, Documentation, Customer Service, Microsoft Word, Time Management, Communication, CPR & First Aid Certified, STNA Certified
- Documentation maintenance
- Time Management
- Multitasking
- Budget management
- Regulatory compliance
- Needs assessment
- Data analysis
- Team collaboration
- Communication
- Effective communication
- Reliability
- Teamwork
- Decision-making
- Problem-solving
- Organizational skills
- Relationship building
- Communication skills
- Adaptability
- Program administration
- CPR & First Aid Certified
- STNA Certified
- Microsoft Word
- Social services
- Program administration
- Client meetings
- Resource allocation
- Relationship building
- Needs assessment
- Organizational skills
- Program administration
- Client meetings
- Data analysis
Timeline
SSVF CASE MANAGER
Talbert House
07.2025 - Current
Mental Health Case Manager
Best Behavioral Health
04.2022 - 04.2026
In-Home Caregiver
Tender Hearts
02.2020 - 03.2022
Direct Care Professional
New Hope and Horizons
04.2019 - 02.2020
STNA
Twin Towers
01.2018 - 04.2019
Front Desk Receptionist
Westin Hotel
08.2015 - 01.2017
Colerain High School