Saskia Santos
Cumming,GA
Summary
Detail-oriented administrative team member with a strong grasp of medical standards and compliance requirements. Proven problem-solver recognized for exceptional communication skills and a compassionate approach to customer service. Demonstrates expertise in inventory management and streamlining inner-office operations, aiming to enhance overall efficiency within healthcare environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist
Commonwelath Primary Care
Cumming , GA
03.2024 - Current
- Coded and entered patient information into the database.
- Scheduled appointments to enhance patient satisfaction.
- Sent medical documents and communications using mail, email, and fax.
- Ensured accuracy in claims documentation.
- Ensured secure handling of sensitive information through compliance with confidentiality protocols.
- Entered patient demographics, physician orders, and lab results into EMR system.
- Collected patient medical histories during intake.
- Managed patient prescription refills efficiently.
- Organized scheduling for patient visits and finalized consultation dates
- Carried out venipuncture operations skillfully and competently.
Billing Manager
Hunt Express
Dawsonville, GA
05.2022 - Current
- Oversee billing process for accuracy and timeliness in client invoicing.
- Manage team of billing specialists, offering leadership and support.
- Develop and maintain billing policies and procedures for regulatory compliance.
- Identify and implement strategies for improved billing efficiency and accuracy.
- Review and analyze billing data to pinpoint trends and improvement areas.
- Collaborate with finance and customer service departments for streamlined billing operations.
- Respond to billing inquiries and effectively resolve issues.
- Prepare and present billing reports to senior management.
Office Manager
Orainabread LLC
Dawsonville, GA
09.2018 - 02.2024
- Maintained office systems and supervised staff to support company operations.
- Organized office operations and procedures, prepared payroll, managed correspondence, and designed filing systems to ensure efficiency.
- Developed and implemented standards and procedures, conducted performance measurements, and adjusted processes as needed.
- Informed management by analyzing special reports, summarizing vital information, and identifying business trends.
- Oversaw office staff recruitment, selection, orientation, and training to maintain a highly efficient team.
- Prepared an annual budget, monitored expenditures, analyzed financial variances, and implemented corrective financial actions.
- Handled accounts payable and receivable, ensuring accurate and timely financial transactions.
Office Manager
Y & F Transportations
Dawsonville, GA
02.2015 - 04.2018
- Managed a team of CDL drivers, ensuring adherence to FMCSA and DOT regulations.
- Delivered customer service focused on driver efficiency and optimal load distribution.
- Coordinated the hiring process for drivers and owner-operators, with an emphasis on compliance and safety.
- Monitored and reported on FMCSA scores, enhancing operational compliance.
- Directed safety meetings and conducted thorough incident investigations to promote a secure working environment.
- Administered the truck/trailer shop operations, ensuring timely maintenance and repairs.
- Executed operational requirements by scheduling and overseeing drivers to meet work demands.
- Maintained financial responsibilities including the management of accounts payable and receivable.
- Processed company payroll, ensuring accurate and timely compensation for all employees.
Phlebotomist
Grady Memorial Hospital
Atlanta , GA
02.2010 - 06.2014
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Followed all safety protocols when handling hazardous materials.
- Maintained accurate records of collected specimens and test results.
- Prepared specimens for transport to external laboratories.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
Education
High School Diploma -
Parma, OHSkills
- Clear communication skills
- Analytical problem-solving
- Compassionate understanding
- Efficient data management
- Effective multitasking
- Dispute resolution expertise
- Strong technical capabilities
- Prioritization and scheduling
- Fluent in two languages
- Experience with EMR systems
- Insurance eligibility verification
- Invoice management
- Effective team collaboration
Certification
Notary
Languages
Spanish
Full Professional
Timeline
Medical Office Receptionist
Commonwelath Primary Care
03.2024 - Current
Billing Manager
Hunt Express
05.2022 - Current
Office Manager
Orainabread LLC
09.2018 - 02.2024
Office Manager
Y & F Transportations
02.2015 - 04.2018
Phlebotomist
Grady Memorial Hospital
02.2010 - 06.2014