Satara Thomas
Macon,GA
Summary
Highly motivated employee with the desire to take on new challenges. I am self-sufficient at working independently and work well with others, understanding the importance of being a team player. With my integrity, strong work ethic, and exceptional interpersonal skills, I am sure to be a great asset to your company.
Overview
27
27
years of professional experience
Work History
Cashier/Accountant/Customer Service
Kroger Co, Inc
10.2022 - Current
- Greeted customers and answered any questions they had about the store's products and services
- Answered customer inquiries regarding store policies and procedures
- Processed returns and exchanges of merchandise in accordance with store policies.
Licensed Insurance Coverage Underwriter
GEICO
02.2020 - 12.2023
- Reviewed and processed auto claims for accuracy, completeness, and compliance with applicable laws and regulations
- Documented all activities related to auto claims processing in the company's database system
- Worked collaboratively with other departments to ensure timely resolution of cases.
Licensed Insurance Agent Customer Service
GEICO
12.2006 - 02.2020
- Assessed customer needs and provided appropriate insurance solutions
- Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options
- Ensured compliance with state regulations regarding auto insurance policies
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
Customer Service Representative
Certegy Credit Card Service
06.2000 - 02.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Bank Teller
Bank Of America
11.1999 - 06.2000
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Vault Teller
Nations Bank/Bank Of America
03.1997 - 11.1999
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Maximized security of physical assets by consistently following proper cash handling guidelines and protocols during daily operations.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
Education
High School Diploma -
Northeast High School
Macon, GA06.1994
Skills
- Customer Service
- Developing Policies
- Renewing Policies
- Risk Management
- Quoting and Pricing Policies
- Customer Relationship Building
- Time management skills
- Microsoft Office
- Excel
Timeline
Cashier/Accountant/Customer Service
Kroger Co, Inc
10.2022 - Current
Licensed Insurance Coverage Underwriter
GEICO
02.2020 - 12.2023
Licensed Insurance Agent Customer Service
GEICO
12.2006 - 02.2020
Customer Service Representative
Certegy Credit Card Service
06.2000 - 02.2006
Bank Teller
Bank Of America
11.1999 - 06.2000
Vault Teller
Nations Bank/Bank Of America
03.1997 - 11.1999
High School Diploma -
Northeast High School