Satchel Baptiste
Pompano Beach,FL
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, Certified nursing assistant training and medical terminology. Able to quickly access needs and provide tools to resolve difficult issues enhance learning and improve performance, balanced with high-volume task load. Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Overview
9
9
years of professional experience
Work History
DIGITAL COURT REPORTER
VERITEXT
09.2019 - Current
- Officiate civil litigation proceeding and capture witness testimony using various audio devices
- Swearing in witness and acting as notary of the state
- Creating accurate and detailed annotations of case events and terminology to serve as a guide for subsequent transcription through digital consoles
- Switching between speakers to notate live testimony of all parties present.
COMMUNITY MANAGER
REGUS MANAGEMENT
06.2017 - 12.2019
- Hire, trained, and developed a workforce of 5-6 employees
- Troubleshooted all network connection problems which arose for clients in the center
- Maintained hardware performance, network connectivity, and updates in a center of 75+ users
- Performed monthly audits on IT services, amenities, and parking
- Retained customers from terminating services.
COMMUNITY ASSOCIATE
REGUS MANAGEMENT
12.2015 - 06.2017
- Reviewed and entered billing records using our PeopleSoft program
- Assisted clients in answering and IT services
- Administrative Services
- Assisted with Renewals
- Handled Escalations with clients billing with accounts payable
- Created marketing collateral for centers in the area.
Customer Service Agent
Teleperformance
11.2013 - 09.2015
- Retained irate customers from canceling services
- Processed difficult transactions, while insuring customer satisfaction
- Met and exceeded monthly quotas
- Generated repeat business through successful client follow-up
- Helped customers with technical issues
- Worked above and beyond scheduled shifts
- Assisted customers in deciding what services were correct for them
Crew Member
Adidas Outlet
11.2012 - 04.2013
- Worked flexible and extended hours
- Handled and processed multiple transactions
- Provided back up for team lead
Education
Associate Degree In Nursing -
Arizona College
Fort Lauderdale, FL04.2024
Skills
- SKILLS SUMMARY
- Client Needs Analysis
- Organizational Leadership
- Team Building
- Task Management
- Call Forwarding
- Transcription
- Verbal and Written Communication Skills
- Adaptability to a Dynamic Environment
- Great Analytical Skills
- Quality Assurance
- Memorization and Recall
- Basic Life Support
- Patient Vital Taking
Timeline
DIGITAL COURT REPORTER
VERITEXT
09.2019 - Current
COMMUNITY MANAGER
REGUS MANAGEMENT
06.2017 - 12.2019
COMMUNITY ASSOCIATE
REGUS MANAGEMENT
12.2015 - 06.2017
Customer Service Agent
Teleperformance
11.2013 - 09.2015
Crew Member
Adidas Outlet
11.2012 - 04.2013
Associate Degree In Nursing -
Arizona College
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