Bianca Levana Aletto

• Documented verbatim proceedings for official records.
• Interpreted verbal messages accurately without omissions or additions that would alter meaning or context.
• Provided real-time transcription services during court sessions using specialized software programs.
• Assisted clients with Sign Language, webcasting, and Communications Access Realtime Reporting (CART).
• Operated digital recording equipment to capture audio of court proceedings.
• Performed administrative tasks including scheduling appointments with clients or witnesses, preparing invoices, filing paperwork, and organizing office supplies.
• Transcribed speech to text for hearing-impaired individuals involved in or watching proceedings.
• Supported work of judges by typing up court orders.
• Compiled and duplicated transcripts for entry into official court records.
• Drafted, organized and reviewed corporate minutes, consents, UCC filings, name changes and dissolution documents.

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Assisted in training new servers.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Presented menus and answered questions regarding items.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Addressed complaints to kitchen staff and served replacement items.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Garnished dishes and beverages to serve visually appealing menu items.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

• Created and updated case management and client account databases.
• Communicated with witnesses regarding deposition scheduling.
• Assisted in settlement negotiations and mediation preparations.
• Participated in mediation sessions by preparing necessary materials and taking notes during meetings.
• Organized client calendars, prepared mailings and handled high call volumes.
• Booked travel arrangements for firm attorneys and support staff.
• Drafted discovery responses including interrogatories and requests for production of documents.
• Ensured compliance with legal, court, and regulatory requirements by studying existing and new legislation.
• Maintained calendars for upcoming court dates or deadlines related to cases.
• Collaborated with attorneys in all stages of litigation process.
• Met with clients and attorneys to discuss case details and evidence.

Implemented quality assurance measures to ensure that each piece met industry standards before being shipped out.

• Changed jewelry sizes, soldered pieces together, and replaced broken clasps and mountings.
• Managed the display cases ensuring that merchandise is attractively presented in an orderly fashion.
• Created and managed budgets for travel, training, and team-building activities.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Collaborated with design teams to create unique collections featuring exclusive pieces from various designers across the globe .
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Implemented quality control measures to uphold company standards.

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Assisted in training new servers.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Presented menus and answered questions regarding items.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Addressed complaints to kitchen staff and served replacement items.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.

• Led on- and off-site customer support teams across multiple time zones.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Provided top quality control and eliminated downtime to maximize revenue.
• Oversaw warranty counseling process to manage expense controls.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Used approved scripts to de-escalate angry customers during telephone interactions.