Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Work Availability
Timeline
Generic
Sathvik Ganugachintala

Sathvik Ganugachintala

Tamarac,FL

Summary

• 5x Salesforce certified with a passion for the Salesforce platform with experience as a Salesforce Administrator.
• Extensive experience in customization, configuration, Integration, Apex, Visual Force, and integration tools like Apex Data Loader.

• Experience creating Journeys via Journey Builder Automation Studio.

• Experience creating Queues, Messaging channels, and Omni Studio.

• Configuring Messaging Users, Messaging Sessions, and Messaging SMS.
• In-depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management, and merging management.
• Extensive experience in creating Roles, Profiles, Record types, Assignment rules, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Proficient in designing Custom objects, Custom components, Custom fields, Role-based page layouts, Custom Tabs, App Exchange Packages & Custom Applications, Sandbox data loading, and implementing web services in the application to access data from different users. m
• Strong knowledge of database and data manipulation skills using SQL.
• Experience with building complex automation using Flow.
• Experience with Omni Channel.
• Experience with creating DocuSign and DocGen Packages.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
• Excellent communication skills, quick learning, and multi-tasking are key strengths
• As a part of project assignments, been a part of Application Maintenance, Operations Support, and Issue analysis, Bulk Data Migration, Installation, and Implementation of New Customization.
• Experience with full life cycle implementation of business solutions, including requirement gathering, prototype designing, coding, database/DataMart setup, report development, all testing phases, production, and ongoing product support.
• Involved in integrating Salesforce.com with external applications by using Web Services API, Metadata API, and SOAP.
• Proficient in Data Migration from legacy systems to Sales Force using out-of-the-box Apex Data Loader and Bulk API. High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.

Overview

8
8
years of professional experience
5
5
Certification

Work History

Salesforce Administrator

MedPro Healthcare Staffing
Sunrise, FL
08.2021 - Current
  • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, business unit requirements, and company goals.
  • Perform all essential administrative functions, including user maintenance, creation of page layouts, record types, generation of reports and dashboards, creation of new fields, and other routine tasks.
  • Experience with creating Journeys for Internal Notifications
  • Experience creating Queues, Messaging sessions, Omni Channel, Distribution Engine license, and configuration.
  • Experience with Automation Studio.
  • Experience creating Salesforce Map layers.
  • Expertise in Integrations with external services such as Ownbackup, Blackthrown, DocuSign, and Metazoa.
  • Performing Sandbox refresh and anonymization of the sandbox.
  • Security Audit
  • Technical Debt
  • Automate processes using Salesforce tools such as process builder, approval processes, validation rules, flows, etc
  • Manage Salesforce integrations not handled by Salesforce Developer or Consultant/Partner.
  • Identify, install, and maintain appropriate apps from AppExchange.
  • Identify potential process improvement areas, suggest options, and recommend approaches.
  • Utilize change management (release) process to develop and implement new strategies and updates to existing processes.
  • Include user documentation and technical reference material for training and later reference.
  • Log, track, and resolve identified system issues.
  • Establish, participate, and maintain relationships with business units and subject matter experts to remain apprised of direction, project status, architectural and technology issues, risks, and function/ integration issues.
  • Seek out ways to utilize SFDC to improve processes and productivity and make recommendations to support organizations scaling rapidly.
  • Experience with a project life cycle from end to end and involvement in all phases of the project life cycle
  • Strong proficiency using Microsoft Office Suite, Visio, JIRA, and standard software applications
  • Worked on updating Salesforce API version to 54 when Salesforce started retiring API version from v21 to v30
  • Have experience working with SOAP/ REST API
  • Managed and refreshed Sandbox periodically
  • Made all necessary security changes for Sandbox.

Salesforce Developer/Admin

IntelliBee
Detroit, MI
01.2018 - 08.2021
  • Worked on various internal projects for Intellibee
  • Jury Management System, IntelliJMS: Jury management System is Intellibee product that helps courts to manage juror selection and management towards various cases
  • Consolidated various animal sightings websites to one single site using salesforce sites
  • Used force.com and Sites and Communities extensively
  • Timesheet Management System, IntelliTime: Time tracking System is an Intellibee product that helps employees to submit their daily, weekly, and bi-weekly timesheets for various projects they have been working on and get approvals from managers
  • ECIC license Downgrade:
  • ECIC wants to downgrade its license from unlimited to enterprise. Used click deploy to move all components, used VS code to move dashboards and profiles
  • Used workbench to retrieve dashboards
  • Configured new sandbox and org based on existing sandbox
  • Installed apps from App Exchange Marketplace and configured them as per requirements
  • Created many Custom Objects in Org and defined lookup and master-detail relationships between objects
  • Experience developing Force.com sites, enabling and using Customer portals, Settings, Sites, and Time-Based Workflow.
  • Have worked on building communities with customized visual force pages for public-facing jurors and animal sites
  • Designed very complex Visualforce pages using JavaScript, CSS, HTML, jQuery, and Controllers
  • Involved in User Management - Creating users, Roles, Profiles
  • Created various Record Types, Support Processes, Assignment Rules, Public Groups, Queues, Custom
  • Used complex SOQL Queries in the Codes and also in the tools like Data Loader to Extract, Insert vast data (millions of records) from/into custom objects & Standard objects
  • Well-maintained Test Code Coverage& Unit Testing for all the codes in the system following the Salesforce limits.
  • Moved code between different orgs.
  • Responsible for Project deployments for all releases
  • Complete Full Lifecycle salesforce.com Implementation
  • Tested functionality, performed debugging and carried out modifications to conduct quality checks
  • Controlled adaptability of all APIs and integration
  • Checked processes and assessed communications within CRM systems for efficiency
  • Delivered front-end and back-end architecture and functionality by translating development requirements
  • Developed and documented test cases and scenarios for Salesforce platform
  • Monitored and maintained backup and recovery plans, best practices and versioning processes
  • Corrected, modified and upgraded software to improve performance

Salesforce Admin/Business Analyst

Sigma Solutions
Hyderabad, Telangana
09.2015 - 12.2017
  • Created Objects and fields, Relationships, and Record Types
  • Created Page Layouts, Profiles, and Assignments Rules
  • Involved in the Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com
  • Developed Apex Before Insert, Before Update, After Insert, and After Update Triggers
  • Created Visualforce Page for custom User Interface development using standard and Custom Controllers
  • Configured Reports for Custom Objects and associated them to Dashboard
  • Used SOSL and SOQL Queries during data migration and custom development
  • Responsible for Data load operations using Salesforce's Apex Data loader
  • Migrated all customizations to PROD using Force.com IDE
  • Worked on User Entitlements and role hierarchy for Salesforce.com
  • Configured and Maintained Sandbox Environment for easy facilitation of Development and QA Activities
  • Analyzing Scope of Requirements and avoiding Scope Creep
  • Worked on various salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards
  • Interacted with business user groups for gathering requirements for Salesforce implementation and documented Business Requirements
  • Worked in agile methodology Process, attended daily stand-up meetings
  • Experienced in creating the Workflow Rules and Approval Process
  • Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas
  • Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application
  • Defined Lookup and Master detail relationships on the objects
  • Also created junction objects to establish many-many relationships among objects
  • Reviewing test cases provided by QA team and providing feedback
  • Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, SOQL, SOSL, XML, Triggers, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows, Formula fields, Force.com Excel Connector, Manual Testing

Education

Master of Science - Information Systems

South University
Tampa, FL.
04.2019 - 06.2020

Bachelor of Science - Computer Science

Sri Venkateshwara College of Engineering
Tirupati, Andhra Pradesh

Skills

  • Salesforce CRM, Flows, Lightning Experience, Workflow & Approvals, Reports, Dashboards and Custom Objects Sites and communities, Apex Classes, Apex Triggers, Visualforce Pages/Components, SOQL, SOSL
  • Eclipse, Forcecom Eclipse IDE Plug-in, Change Sets, Forcecom Import Wizard, Forcecom Excel Connector, REST/SOAP API
  • Web Technologies: HTML, XHTML, XML, CSS3, Java Script
  • Using Workbench, Dataloader IO, Copado Deployment Tool
  • Database: SQL Server […] MySQL
  • Running backups
  • Data audits
  • Implementing security measures
  • Agile Development Environments
  • Planning and Coordination
  • Case Support
  • User Acceptance Testing (UAT) and Writing Test Scripts
  • Systems administration
  • Multitasking Abilities

Certification

1. Salesforce Certified Administrator

2. Salesforce Certified Advanced Administrator

3. Salesforce Certified Marketing Cloud Administrator

4. Salesforce Certified Platform App Builder

5. Salesforce Certified Platform Developer 1

Accomplishments

Salesforce Superbadges:

1. Process Automation Specialist

2. App Customization Specialist

3. Lightning Experience Reports & Dashboards Specialist

4. Security Specialist

5. Business Administration Specialist

Languages

Telugu
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Professional Working
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Salesforce Administrator

MedPro Healthcare Staffing
08.2021 - Current

Master of Science - Information Systems

South University
04.2019 - 06.2020

Salesforce Developer/Admin

IntelliBee
01.2018 - 08.2021

Salesforce Admin/Business Analyst

Sigma Solutions
09.2015 - 12.2017

Bachelor of Science - Computer Science

Sri Venkateshwara College of Engineering

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Sathvik Ganugachintala