Satiauna Kelly
Akron,OH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Disputes Specialist
Huntington National Bank
Akron, Ohio
03.2023 - Current
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Worked closely with financial institutions to ensure compliance with regulations governing consumer protection laws.
- Provided feedback on trends identified in dispute resolution processes.
- Educated customers on the dispute resolution process via telephone or email communication.
Associate Banker
JP Morgan Chase
Akron, OH
11.2022 - 01.2023
- Balanced daily cash deposits and vault inventory with zero error rate.
- Reported daily averages and shortages to operations department.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Customer Service Representative
Spectrum
Akron, OH
06.2019 - 08.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Buchtel Community Learning Center
Akron, OH06-2014
Some College (No Degree) - Business Management
Stark State College
Canton, OHSkills
- Compliance awareness
- Assertiveness
- Policy interpretation
- Case analysis
- Scheduling
- Research and analysis
- Professionalism
- Workflow planning
- Staff motivation
- Schedule coordination
- Multitasking and organization
- Team building
- Problem-solving
- Team collaboration
- Active listening
- Relationship building
- Support services
Timeline
Disputes Specialist
Huntington National Bank
03.2023 - Current
Associate Banker
JP Morgan Chase
11.2022 - 01.2023
Customer Service Representative
Spectrum
06.2019 - 08.2021
High School Diploma -
Buchtel Community Learning Center
Some College (No Degree) - Business Management
Stark State College