Summary
Overview
Work History
Education
Skills
Timeline
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Shacora James

Orlando,Florida

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Disputes Specialist

Concentrix
07.2022 - 03.2024
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.
  • Analyzed, researched and resolved payment claims within required timeframes.
  • Adhered to department processes, procedures and goal expectations for case investigations.
  • Kept up to date on industry information, system changes, network rules and compliance issues.
  • Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.

Emergency Roadside Assistant

VXI Global
06.2021 - 07.2022
  • Provided accurate documentation of services rendered, maintaining clear records for billing purposes and future reference if needed.
  • Demonstrated adaptability in responding to various types of emergency situations including flat tires, lockouts, battery failures, and fuel shortages.
  • Ensured timely completion of daily tasks by effectively managing time and prioritizing assignments based on urgency.
  • Led preventive maintenance, safety inspections and annual maintenance inspections.
  • Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
  • Developed strong relationships with local towing providers, streamlining coordination efforts for faster response times during emergencies.
  • Maintained high-quality service standards with thorough knowledge of vehicle systems and repair techniques.

Education

Bachelor of Arts - Theater Arts

Bethune Cookman University
Daytona Beach, FL
05.2025

High School Diploma -

Edgewater High School
Orlando, FL
05.2021

Skills

  • Case analysis
  • Legal knowledge
  • Compliance Awareness
  • Assertiveness
  • Customer Service
  • Team Leadership
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Data Entry

Timeline

Disputes Specialist

Concentrix
07.2022 - 03.2024

Emergency Roadside Assistant

VXI Global
06.2021 - 07.2022

Bachelor of Arts - Theater Arts

Bethune Cookman University

High School Diploma -

Edgewater High School

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Shacora James