Satina Smith
Upper Marlboro,MD
Summary
Profile Summary: Dedicated Human Resources professional with 30 years of driven experience managing a full spectrum of HR facets and in-depth knowledge of performance management for improvement of business strategic goals. Extensive knowledge of Federal and State laws, policies, procedures, rules and regulations which govern a broad range of human resources disciplines to serve as subject-matter expert. Align HR’s People Strategy with organization’s Mission, Vision, and Values to support business goals and sustain a valuable workforce with key focus on culture, employee engagement, and retention.
Overview
30
30
years of professional experience
Work History
Human Resources Business Partner
Inova Health System
Alexandria, VA
10.2017 - Current
- Serve as a trusted strategic Human Resources Business Partner to Executive/Management leaders for purposes of providing advisement and consultation related to employee engagement, employee relations, talent acquisition, performance management, workforce planning, employment laws, mediation, organizational development, leadership development, leave of absence programs (FMLA, ADA, Workers’ Compensation, STD/LTD), compensation, policy development, benefits, etc. to support business objectives aligned with Inova's People Strategy
- Drive team member engagement to promote a positive culture in the workplace consistent with the organization’s mission, vision and values
- Conduct workplace investigations regarding discrimination, harassment, and complaints to provide findings of root causes, and make recommendations for alternative solutions and problem resolution
- Advise leaders about appropriate disciplinary action or other corrective techniques for a range of misconduct or performance problems
- Facilitate and mediate conflict resolution between parties to offer problem resolution
- Conduct culture value assessments in the organization for arising problems and issues to resolve issues
- Provide solutions and strategy to optimize team member performance, engagement, wellness and productivity
- Analyze HR data trends and metrics to reduce employee attrition and turnovers and increase retention, engagement and employee satisfaction
- Champion leader development in areas including but not limited to effective communication strategies, coaching conversations, behavior modification/re-direction, and leader development plans, conflict resolution, succession planning, crucial conversation
- Various training related to progressive discipline, performance management, and pay-for-performance
- Assisted in the development and creation of Team Member Resource Groups to increase communication, engagement, and collaboration
- Serve on several committees to sponsor the following groups: Team Member Resource Group, Great Place to Work, Our People, Inova’s Communication Group, Patient Advocate Group, Employee Engagement Strategy, Workplace Violence, Policy Development Group, Recruitment Strategy Committee, Position Control/Productivity Committee.
- Identify HR training needs and conduct training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Investigate and partner with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
- Devise hiring and recruitment policies for [N-employee company.
Human Resources Manager
Clinton Healthcare Nursing and Rehabilitation Center
Clinton, MD
01.2017 - 10.2017
- Served as a strategic HR business partner to all levels in the organization regarding recruitment/staffing, employee/labor relations, performance management, organizational policies, payroll and benefits administration, workforce planning, compliance, leave of absence administrator, FMLA, ADA, Workers’ Compensation, STD/LTD, FLSA, EEO complaints, unlawful discrimination and harassment charges, mediation, investigations, employee engagement, exit interviews, adverse and corrective actions, unemployment, and producing HR statistical data reports.
- Served as HR subject-matter expert to provide consultation and advisory services to executive and management leaders regarding policies, relevant laws and regulations, and procedurals that governed employee/labor relations, harassment, discrimination, workforce violence complaints, progressive discipline for performance, and gross misconduct issues, employment, adverse and corrective actions, performance management, distinguishing the nuances of employee/employer relationships, mediation of disputes, investigations, grievance resolution, policy interpretation, coaching and counseling, and training development for leaders.
- Performed full-cycle recruitment and staffing efforts to strategically find talent; build pipelines of talent, retain qualified and talented individuals for vacant positions. Facilitated requisition workflow process in HRIS to source, screen select, interview, create job announcements, salary negotiation extended job offers and adhered to employment compliance. Created job analysis and modified job descriptions. Served as ADA, FMLA, Workers’ Compensation Administrator.
- Motivated employees through special events, incentive programs and constructive feedback.
- Implemented performance review and motivational strategies to elevate HR team results.
Human Resources Manager
Healthcare Staffing Inc.
Atlanta, GA
05.2016 - 12.2016
- Served as a strategic HR business partner to all levels in the organization regarding recruitment/staffing, employee/labor relations, performance management, organizational policies, payroll and benefits administration, workforce planning, compliance, leave of absence administrator, STD, LTD, FMLA, ADA, Workers’ Compensation, FLSA, EEO complaints, unlawful discrimination and harassment charges, mediation, investigations, employee engagement, exit interviews, adverse and corrective actions, unemployment, and producing HR statistical data reports
- Conducted culture value assessments
- Coordinated employment offers with management and extended offers to selected candidates.
- Structured compensation and benefits according to market conditions and budget demands.
- Identified development opportunities and succession gaps.
- Implemented performance review and motivational strategies to elevate HR team results.
- Motivated employees through special events, incentive programs and constructive feedback.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
Human Resources Advisor (ER/Recruitment)
District of Columbia Government
Washington, DC
02.2007 - 10.2014
- Served in various roles working for DC, Worked in various roles in Human Resources to provide advisement and consultation to District government agencies (comprised of 34,000 employees) regarding policies, relevant laws and regulations, and procedurals that governed employee/labor relations, harassment, discrimination, workforce violence complaints, progressive discipline for performance and gross misconduct issues, employment, adverse and corrective actions, performance management, distinguishing the nuances of employee/employer relationships, mediation of disputes, investigations, grievance resolution, employee engagement, conflict resolution, policy interpretation, coaching and counseling, and training development for leaders
- Performed full-cycle recruitment and staffing efforts to strategically find talent; build pipelines of talent, retain qualified and talented individuals for vacant positions
- Facilitated requisition workflow process in HRIS to source, screen select, interview, create job announcements, salary negotiation extended job offers and adhered to employment compliance
- Created job analysis and modified job descriptions
- Served as ADA, FMLA, Leave Programs/Workers’ Compensation Administrator
- Processed a variety of personnel actions, benefits, and payroll forms into HRIS
- Responded to EEO complaints and generated various HR ad-hoc reports
- Processed a variety of personnel actions into PeopleSoft system; conducted employment training regarding federal and state laws pertaining to EEO, FMLA, ADA, Worker’s Compensation, Leave and Pay Administration
- Consulted with frontline line managers and supervisors regarding recruitment, employee relations, absence leave program, pay and leave administration, benefits, etc.
- Led projects and analyzed data to identify opportunities for improvement.
Senior Human Resources Specialist (Employee Relations & Recruiter
Providence Hospital
, Washington
06.2000 - 02.2007
- Served as HR subject-matter expert to provide consultation and advisory services to executive and management leaders regarding policies, relevant laws and regulations, and procedural that governed employee/labor relations, harassment, discrimination, workforce violence complaints, progressive discipline for performance, and gross misconduct issues, employment, adverse and corrective actions, performance management, distinguishing the nuances of employee/employer relationships, mediation of disputes, investigations, grievance resolution, policy interpretation, coaching and counseling, and training development for leaders
- Performed full-cycle recruitment and staffing efforts to strategically find talent; build pipelines of talent, retain qualified and talented individuals for vacant positions
- Facilitated requisition workflow process in HRIS to source, screen select, interview, create job announcements, salary negotiation extended job offers and adhered to employment compliance
- Created job analysis and modified job descriptions
- Served as ADA, FMLA, Workers’ Compensation Administrator.
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in team-building activities to enhance working relationships.
- Managed on-site evaluations, internal audits and customer surveys.
Lead, Employee Relations Specialist
U.S Department Of Commerce
Arlington, VA
08.1992 - 06.2000
- Lead to conduct investigations of workplace misconduct to include performance and behavior, harassment allegations, employment discrimination, and complaints
- Prepared disciplinary actions (adverse and corrective); conducted investigations identified root causes and provided recommendations for problem resolutions
- Provided training to managers regarding progressive discipline processes to include Performance Improvement Plans (PIPs), and provided policy interpretation
- Conducted exit interviews and created HR data reports identifying gaps and opportunities
- Generated employee turnover analysis and collaborated with the HR committee to developed strategies for ongoing ER issues
- Responded to grievances, EEO data, and utilized the tracking system to document employee incidents, employee relations cases, and workplace investigations
- Participated in preparation for collective bargaining agreement negotiations, resolved grievances and engaged in labor/management meetings.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies.
- Implemented team feedback to recommend corrective action to senior leadership.
- Participated in cross-functional team-building activities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Employee Relations Assistant
U.S. Department Of Commerce
Arlington, VA
10.1990 - 08.1992
- Provided support to ER Manager and Specialists to prepare written documentation regarding employee relations matters
- Maintained schedule and made appointments for meetings, hearings, and conferences
- Tracked ER reports and maintained statistical data
- Generated letters of disciplinary actions and submitted for final review
- Attended meetings for collective bargaining agreement negotiations to perform administrative tasks.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
Education
Bachelor's - Human Resources Management
UNIVERSITY of MARYLAND GLOBAL CAMPUS
Bowie, MD2.2022
Bachelor's - Human Resources Management
Strayer University
Washington, DC2014
High School Diploma -
POTOMAC SENIOR HIGH SCHOOL
Oxon Hill, MD1988
Skills
- Training Needs Analysis
- Conflict Resolution
- Dispute Mediation
- Regulatory Compliance
- Problem Solving
- Hiring Trends and Analysis
- Disciplinary action management
- Case analysis
- Harassment Investigation
- Policy and Procedure Writing
- Management Consulting
- Leave of Absence Transitions
- Team Building
- Training and mentoring
- Procedure Compliance
Timeline
Human Resources Business Partner
Inova Health System
10.2017 - Current
Human Resources Manager
Clinton Healthcare Nursing and Rehabilitation Center
01.2017 - 10.2017
Human Resources Manager
Healthcare Staffing Inc.
05.2016 - 12.2016
Human Resources Advisor (ER/Recruitment)
District of Columbia Government
02.2007 - 10.2014
Senior Human Resources Specialist (Employee Relations & Recruiter
Providence Hospital
06.2000 - 02.2007
Lead, Employee Relations Specialist
U.S Department Of Commerce
08.1992 - 06.2000
Employee Relations Assistant
U.S. Department Of Commerce
10.1990 - 08.1992
Bachelor's - Human Resources Management
UNIVERSITY of MARYLAND GLOBAL CAMPUS
Bachelor's - Human Resources Management
Strayer University
High School Diploma -
POTOMAC SENIOR HIGH SCHOOL