SATITBHONG BHROMTANA
Annandale
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
48
48
years of professional experience
Work History
Loan Originator
Mortgage One Solutions
05.2007 - Current
- Advised clients on mortgage, educational and personal loans
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Managed team analysts focused on customer satisfaction index
- Created strategies to develop and expand sales of services to existing customer which resulted in a increase in annual revenue.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
Real Estate Agent
Remax One Solutions
01.2007 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
F&I Manager
MIke Pallone Nissan
10.1995 - 04.2007
- Performed quality assurance checks on all purchases and contract details.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Completed, reviewed and processed paperwork to finalize sales.
- Worked with lending institutions to secure financing and fulfill contracts.
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Education and Training Officer
Credit Union League Of Thailand
05.1975 - 04.1979
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Designed, developed and tested the curriculum for seminar and training sessions
- Researched and updated all required materials needed for training and education project
- Created classroom multimedia presentations for enhanced understanding
- Analyzed departmental documents for appropriate distribution and filing.
Education
Master of Arts - Administration And Supervision
George Mason University
Fairfax, VA1984
Bachelor of Arts -
Chulalongkorn University
Bangkok, Thailand1975
Skills
- Analytical and Critical Thinking
- Anti Money Laundering (AML)
- Critical Thinking
- DRE NMLS License
- Loan Application Management
- Client Relations
- Appraisal Reports
- Property Appraisals
- Excellent Time Management
- Desktop Underwriter
- Financial History Reviews
- Loan Evaluations
- Retail Mortgage Loan Origination
- Complex Problem-Solving
- Reading Comprehension
- Lender Relations
- Recruiting Clients
- Closing Sales
Languages
Thai
Full Professional
Timeline
Loan Originator
Mortgage One Solutions
05.2007 - Current
Real Estate Agent
Remax One Solutions
01.2007 - Current
F&I Manager
MIke Pallone Nissan
10.1995 - 04.2007
Education and Training Officer
Credit Union League Of Thailand
05.1975 - 04.1979
Master of Arts - Administration And Supervision
George Mason University
Bachelor of Arts -
Chulalongkorn University
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