Sativa Cortez
Idaho Falls,ID
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Chick-fil-A. Excelled in conflict resolution, fostering a culture of professionalism and teamwork. Implemented effective training and upselling strategies, significantly improving operational efficiency and revenue. Skilled in communication and sanitation standards, driving continuous improvement and positive outcomes.
Overview
4
4
years of professional experience
Work History
BOH Manager
Chick-fil-A
02.2024 - 09.2024
- Led daily pre-shift meetings to review specials, allergen information, and any operational updates.
- Spearheaded employee training programs, improving overall skillsets within the BOH team.
FOH Manager
Chick-fil-A
Idaho City, ID
07.2020 - 02.2024
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Education
Emerson High School
Idaho Falls Skills
- Performance Evaluation and Feedback
- Professionalism and Work Ethic
- Communication and Interpersonal Skills
- Sanitation and Cleanliness
- Team Building and Leadership
- Continuous Improvement Initiatives
- Conflict resolution and mediation
- Multitasking and Task Delegation
Timeline
BOH Manager
Chick-fil-A
02.2024 - 09.2024
FOH Manager
Chick-fil-A
07.2020 - 02.2024
Emerson High School