SATORIA CRAFT

Handled approximately 100-150 client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.

• Successfully juggled competing priorities and deadlines, ensuring that all tasks were completed accurately within the required timeframe.
• Facilitated effective communication between a team of seventy attorneys and paralegals by managing phone calls, emails, and messages promptly.
• Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
• Expedited billing processes for legal services rendered, leading to timely payments from clients and improved cash flow management.

• Created and provided quality lessons for each week, including both lectures and student activities
• Utilizing several software applications daily, such as: Excel, PowerPoint, Word, Canva, etc
• Served as a mentor, learning facilitator, and data analyst for about 130 students
• Attended daily professional development meetings and courses
• Collaborated with colleagues to create lessons and curriculum for students
• Analyzed student data to encourage a positive learning environment and measure student growth
• Maintained excellent verbal and written communication skills with colleagues, parents, and students
• Developed strong organizational, multitasking, and prioritizing skills to protectively complete tasks in a deadline driven environment.

• Selected from approximately 49,000 applicants nationwide to join the national teacher corps of recent college graduates and professionals who commit to teach in Title 1 schools
• Participated in an intensive summer training program to develop the skills and knowledge needed to achieve significant gains in student achievement
• Engage in professional development activities including: seminars, discussion groups, workshops, individual and group reflections, readings, and 'learning teams specific to my teaching license area.

• Completed North Carolina Notary Public Certification and National Notary Association Certification
• Maintaining excellent administrative diligence to create, schedule, and maintain several signing appointments for clients
• Ensuring, reading, and understanding the authenticity of legal documents, specifically in the mortgage industry
• Verifying the identity of clients and serving as a witness for the documents being signed
• Collaborating with signing services, buyers, and sellers to complete transactions
• Answering phone calls, scheduling meetings, and appointments
• Carrying out office duties such as filing, typing, copying, binding, scanning, and creating invoices.

• Interned under a high school teacher to better understand the duties and diligence of the teaching profession
• Developed innovative lesson plans that motivated students and met federal and state standards for learning
• Collaborated with other grade-level teachers to develop engaging lesson plans
• Graded papers, lessons, tests, quizzes, and other assignments
• Applied multiple teaching methods and principles from my teacher education classes to hands-on lessons.

• Served as the official representative and contact for an organization of students aspiring to work in the legal field
• Planned, created, promoted, and led all weekly meetings, events, and fundraisers for the organization
• Maintained professional relationships with attorneys, professors, law students, law school admission counselors, and other university staff to facilitate an environment for students to build network relations
• Manged an executive board of students to further the goals of the organization.

• Presented a thirty-minute speech to hundreds of students and staff on my biracial identity, intersectionality, race, colorism, and the history of each of these entities
• Answered questions and educated hundreds of students and staff on a lesser known topic
• Completed years of historical research and close mentorship of historians to develop my own thirty-page dissertation on a lesser known topic.

• Successfully collaborated with thirty other colleagues to serve a large displaced community and utilize communication methods to spread awareness of a local issue
• Learned and observed politics, social issues, gentrification, causes of homelessness, and history of Washington, D.C
• Volunteered services to several organizations and churches that provide food, shelter, and clothes to the homeless community
• Participated in a racial wealth gap simulation that educated me deeply on the issue of wealth disparity.