Satoria Henderson
Atmore
Summary
Detail-oriented Host skilled in optimizing seating arrangements and coordinating service flow to boost guest satisfaction and team efficiency. Experienced in managing seating for individuals and parties, thriving in fast-paced environments while delivering exceptional hospitality.
Overview
19
19
years of professional experience
Work History
Host
Wind Creek Casino & Hotel
Atmore
03.2023 - Current
- Greeted guests warmly upon arrival and ensured a positive first impression.
- Coordinated seating arrangements to optimize guest flow and comfort.
- Resolved guest inquiries and provided information on services to enhance guest experience.
- Managed reservations efficiently using the property management system.
- Trained new staff on hospitality protocols and service expectations.
- Addressed guest complaints with professionalism and empathy, achieving high satisfaction levels.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Monitored guest satisfaction during service and communicated specific needs to serving and bussing staff for improved service delivery.
Supervisor
Wind Creek Casino & Hotel
Atmore
10.2022 - 03.2023
- Trained staff on customer service standards and operational procedures.
- Assisted in resolving guest complaints through effective communication strategies.
- Monitored employee productivity to deliver constructive feedback and coaching that enhanced team effectiveness.
- Maintained accurate records of employee performance, attendance, and disciplinary actions to support effective management decisions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Addressed and resolved interpersonal conflicts within the team to foster a positive and collaborative work environment.
Room Service Captain
Wind Creek Casino & Hotel
Atmore
09.2015 - 10.2022
- Coordinated dining operations for smooth service flow and guest satisfaction.
- Trained and mentored new staff on service standards and procedures.
- Addressed guest concerns promptly to maintain high service quality.
- Streamlined communication between kitchen and service staff during busy shifts for enhanced service delivery.
- Assisted in taking orders and ensuring the accuracy of orders prior to delivery to customers.
- Observed food safety and sanitation protocols to reduce germ spread.
- Informed management of low or spoiled inventory to ensure timely supply restocking.
- Distributed food to service staff for prompt delivery to customers.
Host Cashier
Wind Creek Casino & Hotel
Atmore
09.2007 - 09.2015
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Delivered excellent customer service by anticipating and addressing guest needs proactively.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Monitored dining room activity, optimizing seating efficiency and improving turnover rates.
- Trained new hosts on operational procedures and standards to ensure consistent service delivery.
- Maintained cleanliness and organization of the host stand area.
- Processed payments from customers using a POS system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
High School Diploma -
Escambia County High School
Atmore, AL05-2002
Skills
- Guest management
- Reservation systems
- Reservations
- Dining room management
- Table assignment coordination
- Seating arrangements
- Food running
- POS software
- Telephone reception
- Complaint resolution
- Operational procedures
- Multitasking proficiency
- Attention to detail
- Time management
- Problem solving
- Detail-oriented
- Staff training
- Professional appearance
Timeline
Host
Wind Creek Casino & Hotel
03.2023 - Current
Supervisor
Wind Creek Casino & Hotel
10.2022 - 03.2023
Room Service Captain
Wind Creek Casino & Hotel
09.2015 - 10.2022
Host Cashier
Wind Creek Casino & Hotel
09.2007 - 09.2015
High School Diploma -
Escambia County High School