Isabella Duval
Baldwinville
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with a focus on communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Host
110 Grill
06.2025 - Current
- Coordinated reservations and seating arrangements, optimizing table turnover and enhancing guest experience.
- Greeted guests and ensured a welcoming atmosphere at the dining establishment.
- Assisted in training new hosts on best practices and customer service standards.
- Handled incoming calls to assist customers promptly during high-volume shifts, improving service flow.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Supported dining operations by bussing tables, contributing to a clean and organized environment.
Snack Bar Attendant
Gardner Ten Pins
06.2022 - 06.2025
- Prepared and served a variety of snacks to customers, ensuring quick and efficient service.
- Maintained snack bar cleanliness and ensured adequate supply stock to meet customer demand.
- Executed opening and closing duties, including workstation setup, breakdown, and sanitation of surfaces.
Cashier
Wachusett Mountain Ski Area
11.2024 - 03.2025
- Operated cash register, processing payments by cash, credit card, and gift card with high accuracy.
- Assisted customers with product inquiries and ski area services, enhancing overall customer experience.
- Maintained stocked shelves to ensure product availability for customers.
Education
Associate of Science - Business Administration
Mount Wachusett Community College
Gardner, MA05.2026
Skills
- Reservation management
- Guest management
- Customer service
- Cash handling
- Time management
- Team collaboration
- Training assistance
- Written and verbal communication
Timeline
Host
110 Grill
06.2025 - Current
Cashier
Wachusett Mountain Ski Area
11.2024 - 03.2025
Snack Bar Attendant
Gardner Ten Pins
06.2022 - 06.2025
Associate of Science - Business Administration
Mount Wachusett Community College