Satrina Cotton
Greensboro,NC
Summary
Proven Member Service Representative with a track record of enhancing customer satisfaction at Sam’s Club. Skilled in relationship building and adept at financial transactions, consistently delivering exceptional customer support. Demonstrated leadership as Cashier Team Lead at McDonald’s, improving team efficiency and service quality. Showed determination and commitment to giving friendly and courteous customer service.
Overview
18
18
years of professional experience
Work History
Member Service Representative
Sam’s Club
Greensboro, NC
02.2016 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Cashier Team Lead
McDonald’s
Greensboro, NC
08.2006 - 10.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
N/A - Early Childhood Education And Care
James B Dudley High
1200 Lincoln StreetSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Food Preparation
Timeline
Member Service Representative
Sam’s Club
02.2016 - 01.2025
Cashier Team Lead
McDonald’s
08.2006 - 10.2016
N/A - Early Childhood Education And Care
James B Dudley High