SaTrina Roberts
Valdosta,GA
Summary
My Name Is SaTrina Roberts. If I Had To Describe Myself I Would Be An Enthusiastic Overachiever. I Believe In Reaching My Goals And Being A Great Person In The Process. I Am A Go-Getter And Very Eager To Work! I Am A Experienced Customer Service Rep, With A Proven Track Record Of Resolving Issues Consistently & Providing Excellent Customer Service. I Am Also Skilled In Handling High Call Volumes With Professionalism & Accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MTM
2024.10 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Data Entry Clerk
Access2Care
2023.08 - 2024.10
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Customer Service Representative
Access2Care Transportation
2022.02 - 2023.08
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Work From Home Services
Rent To Own Services
2021.11 - 2022.02
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
Call Center Support Rep.
CDK Global
2021.05 - 2021.11
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Contributed to building a positive work environment by maintaining strong relationships with coworkers.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
Truck Loader/Unloader
Lowes Distribution Center
2020.12 - 2021.05
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Used forklift to lift pallets and heavy items into trucks.
- Assisted in maintaining a clean and organized warehouse, contributing to overall workplace productivity.
Cashier/Customer Service
Stan's Grocery
2019.05 - 2020.12
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Valdosta High School
Valdosta, GA2020-05
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
Timeline
Customer Service Representative
MTM
2024.10 - Current
Data Entry Clerk
Access2Care
2023.08 - 2024.10
Customer Service Representative
Access2Care Transportation
2022.02 - 2023.08
Work From Home Services
Rent To Own Services
2021.11 - 2022.02
Call Center Support Rep.
CDK Global
2021.05 - 2021.11
Truck Loader/Unloader
Lowes Distribution Center
2020.12 - 2021.05
Cashier/Customer Service
Stan's Grocery
2019.05 - 2020.12
High School Diploma -
Valdosta High School