SaTrina Roberts
Valdosta,GA
Summary
My Name Is SaTrina Roberts. If I Had To Describe Myself I Would Be An Enthusiastic Overachiever. I Believe In Reaching My Goals And Being A Great Person In The Process. I Am A Go-Getter And Very Eager To Work! I Am A Experienced Customer Service Rep, With A Proven Track Record Of Resolving Issues Consistently & Providing Excellent Customer Service. I Am Also Skilled In Handling High Call Volumes With Professionalism & Accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MTM
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Data Entry Clerk
Access2Care
08.2023 - 10.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Customer Service Representative
Access2Care Transportation
02.2022 - 08.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Work From Home Services
Rent To Own Services
11.2021 - 02.2022
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
Call Center Support Rep.
CDK Global
05.2021 - 11.2021
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Contributed to building a positive work environment by maintaining strong relationships with coworkers.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
Truck Loader/Unloader
Lowes Distribution Center
12.2020 - 05.2021
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Used forklift to lift pallets and heavy items into trucks.
- Assisted in maintaining a clean and organized warehouse, contributing to overall workplace productivity.
Cashier/Customer Service
Stan's Grocery
05.2019 - 12.2020
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05-2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
Timeline
Customer Service Representative
MTM
10.2024 - Current
Data Entry Clerk
Access2Care
08.2023 - 10.2024
Customer Service Representative
Access2Care Transportation
02.2022 - 08.2023
Work From Home Services
Rent To Own Services
11.2021 - 02.2022
Call Center Support Rep.
CDK Global
05.2021 - 11.2021
Truck Loader/Unloader
Lowes Distribution Center
12.2020 - 05.2021
Cashier/Customer Service
Stan's Grocery
05.2019 - 12.2020
High School Diploma -
Valdosta High School
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