Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
HybridRemoteOn-SiteLocation: Pittsford, NY
Open to relocation: Yes
SATTI IBRAHIM
Pittsford,NY
Work Preference
Summary
Results-oriented operations and sales professional with expertise in leadership, customer service, and transportation operations. Skilled in fostering collaboration and solving complex challenges, driving operational efficiency and customer satisfaction. Committed to a people-first leadership approach that builds trust with teams and stakeholders.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Station Manager
Enterprise Mobility
Rochester
01.2025 - Current
- Oversaw daily airport station operations in a high-volume, fast-paced environment
- Supervised, trained, and supported frontline employees to ensure strong performance and teamwork
- Coordinated a fleet of 1200 vehicles with movement and maintenance teams to ensure operational readiness
- Resolved escalated customer concerns with professionalism and empathy, enhancing customer satisfaction
- Aligned operations with sales goals while ensuring service quality and adherence to operational standards
- Ensured compliance with company policies, safety procedures, and audit requirements
- Rochester International Airport (ROC)
- Managed daily station operations, ensuring vehicle readiness, inventory accuracy, and timely customer handoffs.
- Supervised frontline staff, assigning coverage, coaching performance, and resolving service issues.
- Managed daily rental operations, ensuring fleet availability, clean vehicles, and smooth customer pickups.
- Led station staff scheduling, coaching, and task delegation to maintain service standards.
Sales Consultant Enterprise Car Sales
Enterprise Mobility
11.2024 - 05.2025
- Guided customers through vehicle purchasing process, ensuring satisfaction from first contact to delivery
- Sold 20+ vehicles on average to clients monthly
- Built trust through transparent communication and needs-based recommendations
- Conducted test drives and assisted with documentation and follow-up communication
- Cultivated strong customer relationships, resulting in increased repeat business
- Built customer relationships to identify rental needs and recommend suitable vehicle and protection options.
- Processed reservations, agreements, and checkout documentation with accuracy and speed.
Dispatcher / Transport Specialist
CH Medical Transport
06.2019 - 06.2023
- Coordinated transportation for individuals attending medical treatment appointments, ensuring timely arrivals and patient comfort
- Maintained respectful and supportive environment for passengers, enhancing their overall experience during transport
- Communicated with clinic staff to effectively manage schedules and accommodate last-minute changes managing 200 or more incoming calls daily
- Followed strict safety, confidentiality, and compliance protocols
- Displayed reliability and patience while assisting passengers during transportation
- Coordinated daily medical transportation schedules for patients, facilities, and drivers
- Monitored route status and adjusted assignments to maintain timely pickups and drop-offs
Operations Manager
Movies 10 Theater
08.2021 - 06.2022
- Managed daily theater operations, supervising and scheduling staff to ensure seamless service delivery
- Oversaw cash handling and safe counts, ensuring financial accuracy and security during bank deposits
- Tracked daily sales performance and operational metrics
- Addressed customer concerns and ensured a clean, welcoming environment
- Assessed daily sales data to evaluate operational effectiveness
- Led daily theater operations, coordinating box office, concessions, and auditorium readiness.
- Supervised staff scheduling, training, and shift coverage to maintain service consistency.
Technology Sales Associate
Target Mobile (Target Corporation)
01.2021 - 04.2021
- Guided customers in mobile device selection, setup, and troubleshooting to enhance user satisfaction
- Collaborated in commission-based sales environment prioritizing service quality and accurate transactions
- Managed department opening and closing procedures, ensuring secure inventory handling
- Opened and closed the department, including secured inventory management
- Advised guests on wireless devices, plans, and accessories to support informed purchase decisions.
- Activated phones, tablets, and connected devices while verifying account details and service eligibility.
Education
Bachelor of Science - Business Administration
SUNY Brockport
Brockport, NY 06.2019 - 06.2023
High School Diploma - undefined
Sutherland High School
Pittsford01-2019
Skills
- Logistics coordination
- Team development
- Operational efficiency
- Fleet coordination
- Multitasking Abilities
- Analytical thinking
- Customer relationship management
- Sales and client engagement
- Time management and organization
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Conflict resolution
- Public speaking
- Operations management
Certification
Microsoft Office Specialist, Food Handler Certification, Valid U.S. Driver’s License
Languages
Arabic – Fluent
English – Fluent
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Gym Workouts
- Web Development and Design
- Learning new cooking techniques and expanding my culinary skills
- Volunteer Work
- Getting involved in local advocacy groups to promote positive change in the community
- DIY and Home Improvement
Timeline
Station Manager
Enterprise Mobility
01.2025 - Current
Sales Consultant Enterprise Car Sales
Enterprise Mobility
11.2024 - 05.2025
Operations Manager
Movies 10 Theater
08.2021 - 06.2022
Technology Sales Associate
Target Mobile (Target Corporation)
01.2021 - 04.2021
Bachelor of Science - Business Administration
SUNY Brockport
06.2019 - 06.2023
Dispatcher / Transport Specialist
CH Medical Transport
06.2019 - 06.2023
High School Diploma - undefined
Sutherland High School
Personal Information
- Driving License: Valid U.S. Driver’s License
- Availability: Willing to relocate