Saturnino Perez Morales
Shirley,NY
Summary
Detail-oriented professional with nearly 5 years of customer service experience. Promoted to Manager within 2 years, demonstrating strong leadership and commitment to team success. Intermediate Spanish speaker with a passion for acquiring new skills and enhancing service delivery.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Shift Leader/Manager
Walgreens
06.2024 - 04.2026
- Manage and help out the associates
- Trained new associates on company policies and procedures
- oversee office safe and cash replenishment
- opening/closing pos system
- taking in truck/vendors
- Resolved customer complaints and issues to enhance satisfaction
- Assisted pharmacy by filling prescriptions accurately and efficiently
- Managed associates and supported their tasks to maintain workflow
- over seeing fedex intake and inventory
- Unloading bayler
- Help prevent customers from stealing
- Supervised daily store operations, ensuring compliance with corporate policies and procedures.
- Managed inventory levels, performing regular audits to minimize shrinkage and enhance stock accuracy
- Coordinated staff schedules to optimize coverage during peak hours, improving service delivery times
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty
Customer Service Associate
Walgreens
12.2023 - 06.2024
- Help customer with western union and completed tranaction for western union
- Organized store displays to enhance customer shopping experience./ clean the sale floor
- Assisted customers with Western Union transactions to ensure timely and accurate service
- Helped customer open credit cards
- Cashier for the front end/ photo department
- Guided customers through credit card application process to enhance customer financing options
- Organized/ cleaned the sale floor
- Scan fedex boxes
- Assisted management in preventing theft through surveillance. management to prevent customer from stealing
Cashier/Customer Service
Marshalls TJ MAXX
07.2022 - 10.2023
- Helped customer complete purchases, locate itmes
- Resolved issues or problems encountered by customers during shopping
- Restocking and organized merchandise for the floor
- Tagged merchandise for inventory tracking and pricing accuracy and helped out with displays
- Assisted customers with inquiries and product selections in-store customer open up credit cards
Education
High School Diploma -
longwood high school
Middle Island, NY06-2023
Skills
- Cash handling
- Accurate money handling
- Opening and closing procedures
- Inventory controls
- Opening procedures
- Cash management
- Employee training
- Customer complaint resolution
- Customer satisfaction
- Relationship building
- Multitasking
- Multitasking Abilities
Languages
Spanish
Limited Working
English
Native or Bilingual
French
Elementary
Interests
- Music
- playing guitar
- playing ukulele
- cooking
- Watching Movies and TV Shows
- Video Gaming
Timeline
Shift Leader/Manager
Walgreens
06.2024 - 04.2026
Customer Service Associate
Walgreens
12.2023 - 06.2024
Cashier/Customer Service
Marshalls TJ MAXX
07.2022 - 10.2023
High School Diploma -
longwood high school