Saturno S. Mercado
Richmond Hill,NY
Summary
Dedicated professional with a focus on fostering an honest work environment built on integrity. Proven track record in reducing shrink and increasing company profitability. Skilled in creating effective shortage strategies and upskilling associates for career advancement.
Overview
21
21
years of professional experience
Work History
Asset Protection Manager
Macy's
Manhasset, NY
10.2022 - Current
- Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
- Conducted investigations of shoplifting incidents and employee theft cases.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
- Developed strategies for reducing losses due to theft, fraud or vandalism.
- Trained personnel on proper asset protection procedures and techniques.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Implemented policies and procedures related to asset protection operations.
- Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
- Investigated suspicious activities that may lead to internal and external fraud or theft.
- Created reports summarizing findings from investigations into potentially fraudulent activities.
- Collaborated with other departments within the organization on projects involving asset protection.
- Assisted in the development of training materials for new hires related to asset protection topics.
- Controlled reduction of loss inventory by protecting company assets.
Asset Protection Manager
Nordstrom
Garden City, N.Y.
01.2022 - 08.2022
- Protect company assets by creating shortage plans
- Developed partnership with Leadership to enhance understanding of reducing shrink
- Internal/External Investigations
- Conduct Internal theft interviews
- Planned Agent schedules according to business needs
- Enhanced building security measures.
- Established strong partnerships with local law enforcement
- Maximized building safety to mitigate potential liabilities and lower injury cases
- Maintained adherence to corporate policies
- Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
- Trained personnel on proper asset protection procedures and techniques.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
District Loss Prevention Investigator
Marchalls
Queens/Nassau County, N.Y.
11.2021 - 01.2022
- Supervised 8 detectives across 10 stores.
- Elevated the capabilities of each detective
- Increased awareness of shrinkage
- Analyzed financial statements to identify shrinkage areas.
- Conduct WZ Interviews of Dishonest Associates
- Conducted surveillance of retail stores to identify and apprehend shoplifters.
- Monitored store activity for suspicious behavior and activities, such as theft and fraud.
- Investigated employee theft incidents by interviewing witnesses and suspects and gathering evidence.
Apprentice Graphic Designer
Got Graphx
Ozone Park, N.Y.
01.2007 - 12.2010
- Design custom logos
- Install decals on Cars, Motorcycles, Store Fronts etc..
- Design business cards
Loss Prevention Supervisor
Sears
Rego Park, N.Y.
01.2004 - 12.2008
- Audit and review detective cases
- Review truck manifests and validate received products
- Conduct daily Inventory of Jewelry
- Upskill associates
- Review LP related issues weekly with management
Education
High School -
Richmond Hill H.S
Richmond Hill, N.Y.Skills
- Surveillance systems
- Internal Audits
- Incident Reporting
- Security management
- Data Analysis
- Loss prevention strategies
- Action plan development
- Task Prioritization
- Cost Reduction
- Team building
- WZ Certified
References
References available upon request.
Timeline
Asset Protection Manager
Macy's
10.2022 - Current
Asset Protection Manager
Nordstrom
01.2022 - 08.2022
District Loss Prevention Investigator
Marchalls
11.2021 - 01.2022
Apprentice Graphic Designer
Got Graphx
01.2007 - 12.2010
Loss Prevention Supervisor
Sears
01.2004 - 12.2008
High School -
Richmond Hill H.S
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